Tenant Services Coordinator

Lincoln Property Company•Washington, DC

5h•$29 - $31•Onsite

About The Position

The Tenant Services Coordinator elevates the tenant experience to maintain and increase occupancy, supporting the team in delivering services to tenants and the client. The role performs administrative and tenant-service duties, manages work orders and invoices, coordinates move-in and move-out documentation, and assists with emergency procedures, tenant events, and conference center reservations. It is 100% in-office during standard business hours; remote work is not an option. Infrequent travel is required.

Requirements

High school diploma/GED or equivalent experience.
Up to 2 years of job-related experience required.
Working knowledge of Microsoft Office Suite.
Basic math skills, including the ability to calculate percentages, discounts, and markups.
Strong organizational skills and an inquisitive mentality.
Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.
Must be currently authorized to work in the United States without visa sponsorship now or in the future.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Answer phones, communicate with tenants, maintain paper and electronic files, and maintain insurance certificates.
Manage the work order system, follow up on specific work orders as needed, and assist with fire drill preparation and execution.
Process and code invoices; assist with tenant work orders for monthly tenant billbacks and supplemental readings.
Respond to tenant needs and ensure administrative and building technical staff resolve problems promptly.
Coordinate tenant move-in and move-out documentation, manage signed moving policies, and review certificates of insurance for accuracy.
Maintain tenant contact lists and update the engineer on-call binder.
Support tenant events and conference center reservations.
Contribute to process improvement initiatives, including improving efficiencies in tenant outreach programs.
Participate in monthly building walks and tenant visits.
Perform other duties and responsibilities as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Company-paid long-term disability
Accidental Death & Dismemberment coverage
401(k) retirement savings plan, Traditional and Roth, subject to eligibility requirements
Flexible Time Off or vacation benefits, depending on position classification
Paid sick leave and other legally required leave programs
Employee assistance and wellness programs where available
Company-paid holidays
Additional voluntary benefits that may vary by location and position