Tenant Relations Coordinator (Full Time)

Talize Inc / Recycling Rewards • Barrie, ON

5d • Onsite

About The Position

Sky is a full-service real estate development, management, and ownership company that creates vibrant, people-first communities through bold design, smart development, and exceptional service. They redefine retail and residential spaces across Ontario and BC, focusing on crafting meaningful experiences rooted in connection, innovation, and elevating everyday life. Their culture is fast-paced, collaborative, and purpose-driven, valuing fresh ideas, diverse perspectives, and empowered teams. They offer comprehensive benefits, growth opportunities, and a supportive environment where people feel valued and inspired.

Requirements

• Bachelor’s degree in business, real estate, property management, hospitality, communication, or a related field.
• 2-3 years of relevant experience in property management, real estate, or a related field.
• Strong verbal and written communication skills.
• Proven organizational and customer service skills.
• Proficiency in Word, Excel, Outlook, and Instagram.
• Accounting software experience (e.g., Yardi).
• Operational or leasing support experience.
• Knowledge of security protocols or incident response.
• May be required to stand and walk for most of the shift, including moving throughout the property, conducting inspections, addressing tenant concerns, and climbing stairs as needed.
• Requires physical mobility to navigate different areas of the property during daily responsibilities.

Responsibilities

• Act as the liaison between tenants and property management, ensuring positive communication and timely issue resolution.
• Assist with leasing inquiries and facilitate property tours when managers are unavailable.
• Support tenants move-in/move-out processes and maintain occupancy records.
• Support Director in gathering tenant feedback and community engagement data.
• Implement and maintain tenant feedback tools (e.g., digital surveys, chatbots) to gather real-time insights and improve satisfaction.
• Use analytics tools to monitor trends in tenant engagement, feedback, and event participation, and escalate key insights to Property Management.
• Maintain all tenant and contractor documentation, including WSIB, COIs, and Suppression Certificates.
• Maintain accurate rent receipt logs and coordinate cheque handling.
• Track and log rent cheques in shared drive; forward physical copies to accounting via FedEx.
• Create POs, obtain Director/CFO approval, process invoices, and send to accounting weekly.
• Oversee administration of the community room and boardroom bookings.
• Schedule and coordinate community room bookings, contracts, COIs, and payment processing.
• Prepare, gain approval for, and distribute tenant memos and mall notices; deliver physically where required.
• Maintain and regularly update spreadsheets and shared drive files for safety and vendor compliance records.
• Manage basic office operations such as supply inventory, equipment maintenance, mail sorting, and kitchen tidiness.
• Answer office phone calls, take messages, and direct inquiries appropriately.
• Add service reminders and recurring events to shared team calendars.
• Organize files for shredding and lift boxes up to 20 lbs as required.
• Support and execute mall-wide marketing and tenant engagement initiatives and seasonal events.
• Organize and execute mall events including Chinese Dragons, Winter Fest, March Break, etc., ensuring full setup and takedown.
• Maintain and update tenant-facing information on the website and social media platforms.
• Coordinate signage printing, poster distribution, and monthly updates to rotating displays.
• Assist with tenant engagement initiatives and property events.
• Act as backup emergency support when security or management are unavailable.
• Schedule and coordinate property inspections, maintenance, and repairs.
• Update CMMS by creating work orders, uploading quotes and invoices, update asset, and close work orders.

Benefits

• Comprehensive health benefits (medical, dental, vision, life insurance) after probation.
• Clear pathways for career advancement and internal promotion opportunities.
• A supportive, team-focused culture with recognition programs and employee appreciation events.
• Free on-site parking in a convenient mall location for an easy commute.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees