Tenant Property Management | Housemark

Wingman Group PTY

4d•Remote

About The Position

This role focuses on the day-to-day management of tenant relations and property operations. The Tenant Property Manager will be responsible for handling all tenant communications, coordinating move-ins and move-outs, managing lease administration, processing payments, and overseeing maintenance requests. The position also involves property inspections, conflict resolution, assisting with marketing vacant units, and ensuring compliance with regulations. The goal is to provide excellent customer service to maintain tenant satisfaction and long-term occupancy.

Requirements

Strong communication skills and confidence speaking with clients over the phone
A positive attitude, great energy, and a willingness to learn

Nice To Haves

Experience using PropertyMe
Previous experience as an Assistant Property Manager or in a similar role
Queensland property management experience

Responsibilities

Managed day-to-day communication with tenants, addressing inquiries, concerns, and maintenance requests in a timely and professional manner.
Coordinated tenant move-ins, move-outs, lease renewals, and property inspections.
Assisted with lease administration, ensuring compliance with company policies and rental agreements.
Processed rental payments, monitored outstanding balances, and followed up on overdue accounts.
Coordinated with maintenance staff and contractors to schedule repairs and ensure issues were resolved efficiently.
Maintained accurate tenant records, lease documentation, and property management databases.
Conducted regular property inspections to identify maintenance needs and ensure property standards were maintained.
Responded promptly to tenant complaints and worked to resolve conflicts while maintaining positive tenant relationships.
Assisted in marketing vacant units, scheduling property viewings, and processing rental applications.
Prepared reports on occupancy, maintenance activities, and tenant concerns for management review.
Ensured compliance with local housing regulations, safety standards, and company policies.
Provided excellent customer service to enhance tenant satisfaction and support long-term occupancy.