Tenant Experience Agent - Full Time

Traver Companies•Richardson, TX

19h•$0 - $18•Onsite

About The Position

As a Tenant Experience Advisor, you’ll serve as the front line for self-storage customers across the U.S.—helping them rent units, make payments, resolve issues, and get support in real time. This is a full-time, on-site role in Richardson, TX. XPS Solutions has been supporting self-storage facilities for 25 years, focusing on helpful, friendly, and kind customer service.

Requirements

6+ months of customer service experience (any industry)
Strong sales mind & confidence in taking someone from "just calling to get prices", to "yes, I would love to be be your tenant..."
Typing speed of 35+ WPM
Excellent verbal and written communication skills
Patience, attention to detail, and active listening
High school diploma or equivalent
Availability between 8:00 AM - 10:00PM Central Time is required.

Nice To Haves

Self-storage or call center experience is a plus
Associate’s degree a plus
Bilingual is a bonus!

Responsibilities

Handling up to 90+ inbound calls per shift
Guiding customers through the rental process
Taking payments and managing basic account tasks
Upselling where appropriate
Supporting customers via Live Chat
Documenting customer interactions accurately and professionally

Benefits

Semi-monthly pay (15th & last day of the month)
Monthly bonus pay based on performance
Vacation and sick time accruals
Medical, dental, and vision plans
Urgent care membership
Company-paid life insurance and LTD
Voluntary life and short-term disability options
401(k) with company match
TapCheck – access wages between paydays
Office Amenities: robust break room, communal spaces, and occasional lunches or treats
On-site pantry with snacks, ready-to-eat meals, and drinks
Professional Development: live training sessions, workshops, and leadership shadowing