Tenant Ambassador

JLL•Charlotte, NC

2d•$29 - $31•Onsite

About The Position

As a Tenant Ambassador at JLL, you'll be the welcoming face of our workplace—combining polished reception duties with high-touch guest services to create exceptional first impressions every day. In this full-time role, you'll greet employees, clients, and visitors with warmth and professionalism while managing a dynamic front desk environment. Beyond traditional reception responsibilities, you'll elevate the guest experience by anticipating needs, maintaining inviting common spaces, and coordinating meeting logistics with precision. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and as a Tenant Ambassador, you'll play a vital role in bringing that commitment to life through outstanding hospitality and seamless operational support. This position offers the opportunity to build meaningful connections, contribute to a culture of collaboration, and ensure every interaction reflects the excellence and care that define our brand.

Requirements

High school diploma or equivalent (GED)
Minimum 2 years of experience in receptionist, front desk/concierge, or high-level administrative assistant roles
Polished presentation and professional conduct with exceptional interpersonal abilities and strong written and verbal communication skills
Advanced proficiency in MS Office Suite (Outlook, PowerPoint, Excel) and web-based applications
Excellent organizational capabilities with the ability to manage multiple priorities simultaneously and adapt responsively to tight deadlines and unexpected challenges
Collaborative team player with strong attention to detail, consistent reliability, and dependable attendance
Ability to exercise discretion and diplomacy when interacting with diverse stakeholders while maintaining a positive, service-oriented approach in high-volume, fast-paced situations
Physical ability to regularly sit for prolonged periods, occasionally stoop, crouch, kneel, stand, push, pull, and lift or carry up to 25 pounds, and navigate throughout the office environment including between floors
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

College degree or bachelor's degree
Experience in a financial corporate office environment

Responsibilities

Welcome all employees, clients, and visitors with a friendly and professional presence that sets the tone for their experience
Manage incoming calls on a multi-line phone system by answering, screening, routing, and taking messages with efficiency and courtesy
Register visitors in accordance with company policies, ensure proper authorization, and oversee guest parking validation and visitor badge distribution
Safeguard office security by monitoring the reception area and escorting visitors to designated locations as needed
Create an elevated guest experience by proactively recognizing and addressing requests before they arise, cultivating strong professional connections with employees and key stakeholders
Monitor, stock, and maintain breakroom supplies including coffee, snacks, beverages, and condiments while keeping pantry areas clean, organized, and inviting throughout the day
Arrange meeting logistics such as audio/visual equipment, room configurations, and catering services to support seamless conference and event operations
Assist with document preparation including printed reports and presentations, track activity logs, and provide administrative support to the team and client-facing needs
Provide after-hours event support as needed and complete additional duties that contribute to the overall success of the workplace