Overnight Tenant Advocate

Friendship Shelter•Dana Point, CA

2d•Onsite

About The Position

This Tenant Advocate role will ensure a safe, housing-focused community is maintained with a positive, supportive, and inclusive culture following Friendship Shelter’s processes, procedures, mission, philosophy, and values. The Tenant Advocate will demonstrate respect, compassion, integrity, accountability, and collaboration in all interactions with clients, coworkers, and community partners. All interactions with clients will occur in a supportive, non-judgmental, and person-centered way that aligns with Housing First and Harm Reduction practices. The Tenant Advocate will promote dignity, self-determination, and respect for each client while supporting a community environment that encourages safety, stability, trust, and successful housing outcomes.

Requirements

Excellent communication skills.
Empathy, discipline, focus, and organizational ability.
A collaborative, positive, and mature approach, an ethic of teamwork, and a commitment to the mission of helping people experiencing homelessness.
Ability to work in a very fast-paced, high demand and often crisis centered area with the ability to multi-task and stay organized.
Be committed to upholding the Friendship Shelter values of compassion and acceptance, creativity and flexibility, integrity, responsibility, and community.
Comfortable working in a Housing First and Harm Reduction setting
Well organized, detail-oriented, and able to handle a fast-paced work environment
Ability to understand and follow specific instructions and procedures
Conflict management skills
Decision-making skills
Good interpersonal skills
Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Teams, Outlook, & Web Browsers

Nice To Haves

Reliable transportation, some driving may be required.

Responsibilities

Ensure the safety, security, and overall well-being of the property, clients, and community at all times.
Facilitate daily activity schedules, as applicable to the program and client needs.
Monitor, document, and communicate client participation, engagement, and progress.
Conduct regular outreach and engagement with clients who may be experiencing challenges with community integration, housing stability, or program participation.
Model appropriate behaviors that demonstrate the problem-solving, communication, conflict-resolution, and life skills expected of shelter guests and community residents.
Communicate pertinent program and client information through accurate daily logs, incident reports, client notices, and direct communication with partnering agencies.
Identify and promptly communicate maintenance concerns, unit issues, safety hazards, and other property-related needs to management.
Assist residents by answering program-related questions, providing guidance, and connecting them with appropriate resources to support progress toward their individual goals.
Remain alert and available throughout assigned shifts to respond appropriately to client needs, address concerns, and de-escalate conflicts in accordance with established policies and procedures.
Create a strong staff presence for tenants and guests of tenants.
Supervise assigned facilities and keep them secure from any risks to person or property.
Contact appropriate authorities when additional security and/or police response is necessary.