Tenant Account Representative

Benderson Development•Buffalo, NY

5d•$62,500 - $72,500

About The Position

The Tenant Account Representative is responsible for monitoring accounts receivable, contacting tenants regarding past-due rent, resolving billing discrepancies, and coordinating with various internal and external teams to manage tenant accounts. This role involves reviewing lease terms, negotiating repayment plans, escalating issues, and preparing documentation for legal and financial processes, including defaults and bankruptcies. The representative will regularly present account statuses to senior management.

Requirements

Five or more years of experience in accounts receivable, collections, accounting, property management, or a related customer-service role.
Experience reviewing account activity, reconciling balances, researching billing discrepancies, and interpreting lease or contract terms.
Strong written and verbal communication skills, including the ability to discuss delinquent balances, document collection activity, and prepare professional correspondence.
Sound judgment, professionalism, and attention to detail when handling sensitive tenant accounts, repayment arrangements, defaults, and bankruptcy-related documentation.
Ability to manage multiple priorities, meet follow-up deadlines, and collaborate effectively with tenants, attorneys, leasing, billing, lease administration, property management, and internal collections teams.
Proficiency with Microsoft Outlook, Word, and Excel.

Nice To Haves

Associate degree preferred.
Experience with MRI Software or a comparable accounting or property-management system preferred.
Commercial real estate or lease administration experience preferred.

Responsibilities

Monitor weekly open-rent and monthly accounts receivable reports; review tenant billing, payment history, and lease records to identify and resolve delinquencies.
Contact tenants regarding past-due rent and other lease charges, negotiate repayment plans within established authority, document collection activity, and follow-up on commitments.
Research and resolve tenant questions and billing discrepancies by reviewing lease terms, CAM calculations, utilities, real estate taxes, invoices, and payment history; prepare correspondence, account reconciliations, invoice revisions, and approved credits.
Coordinate billing and payment changes with Billing and Lease Administration to ensure accurate documentation and future invoicing.
Escalate tenant issues to leasing agents, management, legal collections personnel, and corporate counsel to determine next steps for delinquent or disputed accounts; participate in weekly default meetings.
Actively maintain and update list of outstanding tenant disputes, including regular follow up with personnel assigned to find solutions.
Initiate and monitor default activity, including coordinating default and demand letters with Litigation Paralegal, following up with tenants, tracking required waiting periods, and reporting account status.
Work with cash receipts team to make sure funds are appropriately applied.
Prepare bankruptcy proof-of-claim support by calculating pre-petition, administrative, and lease-rejection amounts in accordance with lease terms, and provide documentation to the collections paralegal.
Regularly present status of accounts to organization senior management.