Temporary Worker

City National Bank of Florida•Coral Gables, FL

About The Position

City National Bank is seeking a detail-oriented and customer-focused Temporary Benefits Specialist to support the Human Resources Benefits team during the annual Open Enrollment period. This role will serve as a primary point of contact for employees, assist with benefits administration activities, coordinate enrollment communications, resolve employee inquiries, and ensure accurate processing of benefits-related transactions. The ideal candidate possesses strong customer service skills, benefits administration experience, excellent organizational abilities, and the capacity to manage a high volume of employee requests in a fast-paced environment.

Requirements

Associate degree or equivalent combination of education and experience.
Minimum of 2 years of administrative, employee services, HR, or benefits-related experience.
Strong customer service orientation.
Proficiency in Microsoft Outlook, Excel, Word, and Teams.
Strong attention to detail and organizational skills.
Ability to manage confidential information with discretion.
Excellent verbal and written communication skills.

Nice To Haves

Previous benefits administration experience.
Open Enrollment support experience.
Experience working with HRIS and benefits enrollment platforms.
Prior experience in banking, financial services, or a corporate HR environment.

Responsibilities

Serve as a first point of contact for employee questions related to medical, dental, vision, life insurance, disability, and voluntary benefits.
Assist employees with benefit elections and navigation of the enrollment platform.
Support Open Enrollment meetings, webinars, education sessions, and benefit fairs.
Monitor enrollment activity and assist with follow-up communications to employees who have not completed enrollment.
Coordinate and distribute Open Enrollment materials and employee communications.
Process benefits-related transactions including new enrollments, life events, changes, and terminations.
Review enrollment submissions for accuracy and completeness.
Support reconciliation activities and maintain accurate employee benefit records.
Partner with benefits vendors and internal stakeholders to resolve employee issues.
Track and monitor benefit cases through resolution.
Respond to employee inquiries via phone, email, and in-person meetings.
Research and resolve benefit eligibility, coverage, and enrollment questions.
Escalate complex issues to the Benefits Manager as appropriate.
Maintain a high level of responsiveness and confidentiality.
Update and maintain employee benefit records in HRIS systems.
Prepare enrollment tracking reports and audit files.
Assist with benefits file uploads and data validation activities.
Support documentation and records retention requirements.
Schedule employee appointments and benefits consultations.
Prepare meeting materials, presentations, and enrollment packets.
Maintain benefits documentation and employee communications.
Assist with special projects and other benefits-related activities as assigned.