Temporary Work Control Specialist

University of Texas at Austin•Austin, TX

13d•Onsite

About The Position

This temporary position will assist Lock and Key Services with administrative support tasks, which include direct customer service, data entry, and other clerical functions and duties as assigned. This is a temporary position for a term of 6 months. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of staff, thereby enhancing the student experience. If you’re the type of person who wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin.

Requirements

High school graduation or GED.
Three years of experience in a work order control environment.
One year of intermediate experience using an integrated work order management system.
Two years of above-average experience with data entry with a high degree of accuracy.
Two years of intermediate experience using Microsoft Word, Outlook, and Excel.
Excellent telephone and email etiquette.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Bachelor's degree in business administration or similar.
More than three years of broad-based experience in a Lock & Key Services type operation.
More than one year of experience using an integrated work order management system.
Two or more years of above-average experience with data entry with a high degree of accuracy.
More than two years of experience using Microsoft Word, Outlook, and Excel.
Experience with direct customer service.
Excellent telephone etiquette.

Responsibilities

Issue keys to keyholders at the customer service counter while adhering to key security policies.
Receive and process returned keys from customers.
Answer incoming phone calls, assisting with questions and client requests.
File and assist in maintaining the accuracy of filing system to be able to retrieve information when needed.
Assist in preparing requested keys for satellite campus for delivery via courier service.
Assist in preparing keys for Contractor Key Requests.
May assist with maintenance of key system records and verify accuracy of key bittings.
Work in a fast-paced environment while maintaining superior level of customer service, cooperation, and collaboration.
Requires initiative to work independently and as a team member, and follow standard operating procedures.
Ability to accept constructive feedback as necessary.
Perform data entry with a high degree of accuracy.
Follow policies and maintain security of keys and key information.
Other related duties will be assigned, including working with other departments within the Facilities Planning and Management portfolio.
Occasional overtime may be required to support organizational goals and objectives.
Will push, pull, and lift.

Benefits

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan, with 7.75% employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin's libraries and museums with staff ID card
Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card