Temporary Sales Support Associate

Tapestry•Hagerstown, MD

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, with direct attention to the brand commitment when servicing customers. The role leaves a lasting impression through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work supporting product flow from receipt through point of sale is essential. The associate welcomes clients with warmth and professionalism, anticipates needs, and provides personalized assistance. The role also supports the brand internally and in the local market, including social media engagement, and contributes to sales-floor activities, inventory flow, and visual merchandising. The description notes that its duties are a sample and not an exhaustive list of performance requirements.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; preferably in a luxury retail service environment.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous retail experience in a luxury retail service environment.
Current knowledge of fashion trends and competition in the marketplace.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador internally and in the local market, and support social media engagement.
Operate the point-of-sale system accurately, maintain cash-wrap organization, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.