Temporary Sales Support Associate

Tapestry•Savannah, GA

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, with direct responsibility for upholding Coach’s brand commitment while serving customers. The role creates lasting customer impressions through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. Accurate, effective work supporting product flow from receipt through point of sale is essential. The position includes customer service, point-of-sale operations, shipment and inventory processing, replenishment, visual merchandising, housekeeping, and adherence to Loss Prevention guidelines. The posting notes that the duties listed are a sample and are not an exhaustive list of performance requirements.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador within the store and local market, and support social media engagement.
Operate the point-of-sale system accurately, maintain cash-wrap organization, and handle cash and media in compliance with policy.
Suggest additional products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.