Temporary Sales Support Associate

Tapestry•Oxon Hill, MD

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, with direct responsibility for upholding the brand commitment while servicing customers. The role creates positive customer impressions through friendly, efficient interactions at the cash wrap and by maintaining a well-organized sales floor. Accurate, effective work supporting product flow from receipt through point of sale is essential. Responsibilities include welcoming and assisting clients, serving as a brand ambassador, operating the point-of-sale system, supporting sales and customer requests, processing shipments and transfers, managing inventory, replenishing the sales floor, and maintaining visual merchandising and housekeeping standards. The position requires attention to Loss Prevention guidelines and the ability to work a flexible schedule, including nights, weekends, peak season, high-traffic retail days, and public holidays.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; preferably in a luxury retail service environment.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs. and occasionally lift up to 50 lbs.; ability to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Previous retail experience in a luxury retail service environment.
Current knowledge of fashion trends and competition in the marketplace.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador internally and in the local market, and support social media engagement.
Operate POS accurately, maintain cash-wrap organization, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.