Temporary Host Homes Case Manager

TOGETHER!•Tumwater, WA

9d•$27 - $30•Hybrid

About The Position

The Host Homes Case Manager provides a high level of wraparound and social service support to Youth Participants and Host Families in the Host Homes Program. This role works collaboratively to prepare and support families in hosting youth experiencing housing instability, in addition to providing case management to youth participants with goals related to stable housing, education, employment, financial literacy, health, mental health, interpersonal relationships, and general self-sufficiency.

Requirements

Bachelor's degree in Community Health, Social Work, Psychology, Social Sciences, Education, or a closely related field. (This requirement may be waived for individuals with four or more years of intensive youth case management experience.)
Minimum of one year of employment experience in case management, social services, health, or education.
Experience working with children and families facing significant challenges and the ability to work with individuals from diverse cultural and ethnic backgrounds.
Valid Washington State Driver's License and auto-liability insurance.
Reliable personal vehicle and a fully insurable driving record demonstrating a history of safe and responsible driving.
CPR/First Aid certification and a current Food Worker Card.
Excellent organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities, meet deadlines, and perform effectively in a dynamic environment.
Excellent written and verbal communication skills, including the ability to communicate clearly, professionally, and effectively with staff, partners, stakeholders, and program participants.
Strong understanding of workplace professionalism and non-discrimination practices, including appropriate handling of sensitive or personnel-related matters and adherence to equitable workplace standards.
Strong professional conflict management skills, including the ability to navigate disagreements respectfully, maintain professionalism in high-stress situations, and escalate concerns appropriately when necessary.
High level of independence and self-direction, with strong follow-through, accountability, and the ability to contribute effectively within a collaborative team environment.
Strong proficiency in Microsoft Office and general computer applications, with the ability to quickly learn, adapt to, and effectively utilize new systems and technologies.
Demonstrated commitment to equity, inclusion, and systems change, with an understanding of systemic oppression and structural inequities and the ability to apply this awareness in professional practice.
Ability to represent TOGETHER! professionally, contributing positively to relationships with partners, stakeholders, community members, and program participants while upholding the organization’s mission and values.
Commitment to TOGETHER!’s values of equity, systems change, and community.
Commitment to youth development, family support, and community partnership philosophies of TOGETHER!.
Demonstrated commitment to inclusion, social & racial justice.
Commitment and ability to work with children, youth, and adults with a variety of needs and from socially, racially, culturally, and economically diverse populations.
Commitment and ability to support and mentor youth in a positive manner.
Serve as a steward of the TOGETHER! brand and understand your role in protecting and growing the reputation and results of the organization and greater network.
Contribute to shared and measurable goals for the common good.
Ensure sound health and safety measures are practiced.
Proactively contribute to agency-wide goals, projects and events.
Maintain open and effective communication with agency staff, partners, community members and program participants.
Actively foster and maintain a creative, collaborative, healthy, engaged, and supportive workplace culture.

Nice To Haves

Bicultural life experience, LGBTQ+ life experience, and other intersectional lived experiences are considered assets to this position.
Experience in homelessness prevention and/or supporting populations experiencing housing instability, particularly through the McKinney-Vento Act.
Knowledge, training, education, and/or lived experience in trauma-informed care, adverse childhood experiences, and youth mental health.
Lived experience and cultural competency in Latinx communities and/or navigating immigration systems.

Responsibilities

Provide specialized services to youth and young adults in education, employment and career development, housing, and other designated areas, and support them in achieving their goals.
Manage a caseload of approximately 8–10 youth throughout the lifecycle of the program. Use TOGETHER!'s intake, follow-up, and other data tracking systems to track youth progress and maintain organized records for reporting requirements.
Provide case management to Traditional and Kinship Hosts throughout the lifecycle of the program.
Build strong relationships with Host Homes participants, focusing on mentorship and trauma-informed care to effectively provide quality services.
Develop and maintain individualized, strengths-based, youth-driven service plans.
Teach life skills, job readiness, and other relevant subjects to youth and families.
Build and maintain collaborative relationships with funding liaisons, community service providers, businesses, and educational institutions related to specialized services.
Work with school staff, community members, and partner agencies to support youth success in the program. Develop and nurture relationships with these sectors.
Transport youth participants in a personal vehicle to Individual Service Plan-related appointments and activities in accordance with TOGETHER! policies and Youth Program Procedures.
Participate in school district student intervention teams as needed.
Participate in immigration-related advocacy as needed.
Recruit and educate interested Hosts through collaboration with program leadership, school districts, and community partners.
Train and manage Hosts to serve in the Host Homes Program effectively and sustainably.
Screen and co-interview host families and prospective Host participants. Conduct home inspections, reference checks, and training for Hosts.
Maintain clear, professional, and timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.
Maintain data processes and credentials to access internal and external databases.
Track, monitor, and report monthly financial expenditures related to case management, direct services, and programming.
Coordinate and track check requests for Host reimbursements and youth stipends.
Attend biweekly Program Team Meetings.
Attend regular, ongoing trainings on topics relevant to the Host Homes Program, including supporting LGBTQ+ youth and youth of color experiencing housing instability, positive youth development, trauma-informed care, and Host Homes model best practices.
Attend TOGETHER! agency training sessions and staff meetings.
Represent TOGETHER! and the Host Homes Program at public events as needed.
Occasionally provide supervision and training to newly hired case managers, volunteers, student interns, and others to ensure adherence to Host Homes Program policies and procedures.