Temporary Eviction Diversion Program Supervisor

Community Economic Defense Project • Denver, CO

3d • Hybrid

About The Position

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit launched in 2020 to keep neighbors housed during the pandemic. They have developed an integrative approach to eviction, foreclosure, and homelessness prevention, serving over 1,000 people monthly with a team of housing lawyers, economists, data analysts, policy experts, organizers, and technologists. CEDP has assisted over 68,000 low-income Coloradans across 54 counties, distributing more than $280 million in emergency assistance, and has influenced major legislation. Their model has been recognized by the White House and HUD. Building on their eviction prevention work, CEDP has expanded services to include disaster response, predatory towing, debt collection, benefit access, long-term rental assistance, and homelessness response, offering a continuum of care with navigation, payments, legal support, and advocacy. This role is a temporary position with an expected end date of August 31, 2026.

Requirements

• Experience in a team supervision role in a high-volume, fast-paced environment, with client-service experience a plus.
• Passion for direct service, working with tenants, low-income folks, and working people, from diverse backgrounds and experience.
• Deep commitment to equity, racial, social, and economic justice.
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies.
• Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and as part of a team.
• Ability to create processes and procedures from nothing and adapt and iterate to drive improvement.
• Brilliant written and verbal communication skills.
• Proficient in Microsoft Office, and the Google Suite.
• Proficiency with Salesforce, HubSpot or similar CRM desired.

Nice To Haves

• Proficiency with Salesforce, HubSpot or similar CRM desired.

Responsibilities

• Monitor program outcomes and evaluate the effectiveness of services provided, suggesting improvements as needed.
• Act as liaison between program participants, landlords, and other stakeholders to address concerns, resolve conflicts and ensure successful rental assistance outcomes. Escalate client grievances as appropriate.
• Stay informed about changes in housing policies and regulations to ensure program compliance and adapt program strategies accordingly.
• Conduct regular training and provide ongoing guidance and support to Eviction Diversion staff to ensure consistent program implementation and quality service delivery.
• Collaborate with community partners to streamline program processes and maximize resources for program participants, including building new programs with community partners.
• Foster a collaborative and inclusive work environment, promoting racial equity, teamwork, professional growth and staff development.
• Responsible for maintaining the internal knowledge management of rental assistance programs (i.e., guidelines, updating Guru cards, process manuals, workflows, etc.).
• Hire, train and supervise a team of staff providing fast-paced rental assistance service delivery.
• Manage team performance to required standards, conducting regular one-on-one supervisions, and providing individualized support to staff.
• Participate in and potentially lead process improvement initiatives.
• Plan in-person/in-court events (clinics) and coordinate on-site implementation, including pre-event communications, logistics, staffing, and safety plans, to ensure equitable and effective service delivery for the community.
• Through a lens of racial equity, identify barriers to access for the community, create processes and systems to remove those barriers such as technology, language, mobility or other barriers.
• Submit bi-weekly reports on all aspects of the rental assistance program, elevating successes and challenges to providing excellent customer service to the community.
• Support team to process urgent cases that require the ability to pivot quickly and respond completely, even sometimes after normal business hours or on weekends.
• Conduct respectful and clear conversations with direct reports to drive performance improvement, employee engagement and employee retention.
• Provide supportive presence in the Denver office at minimum 1 day per week, assisting the team with the priorities of the day, ensuring a smooth flow of traffic, and addressing any staff or community member concerns.
• Provide supportive presence at the Colorado Spring Office in the leadership rotation, up to 3 times a year.

Benefits

• competitive pay
• flexible time off
• medical
• dental
• vision
• 401(k)
• technology stipend of $720 per year
• $1,000 per year in-person employee salary adjustment
• $2,000 salary differential per year for employees who utilize two languages or more at work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed