Temporary Customer Service Specialist

Lockton • Overland Park, KS

2h • $18 - $24 • Hybrid

About The Position

Lockton is hiring Temporary Customer Service Specialists to support our 2026 Annual Enrollment season! As part of Lockton’s BCInsourcing team, you’ll have the opportunity to make a meaningful impact by helping employees across the country understand their benefit options and make informed decisions during their company’s annual enrollment period. We are seeking customer-focused professionals who enjoy helping others, communicate confidently, and are comfortable working in a fast-paced, technology-driven environment. Experience in customer service, employee benefits, or insurance is preferred. Licensed and non-licensed opportunities are available.

Requirements

• Customer-focused and committed to providing a positive employee experience
• Clear, confident, and professional communicators
• Comfortable communicating with customers by phone for extended periods
• Highly proficient with computers, keyboards, headsets, and multiple technology platforms
• Comfortable navigating computers, Google platforms, and other communication tools
• Professional, dependable, and solution-oriented
• Able to learn new systems and processes quickly
• Available to work 40 hours per week for the entire assignment
• Must reside in one of the approved work states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Nice To Haves

• Experience in customer service, employee benefits, or insurance is preferred.

Responsibilities

• Helping employees understand their available benefit options
• Conducting individualized benefits review sessions by phone
• Answering questions and providing accurate information
• Guiding employees through the enrollment process
• Using multiple computer systems and communication platforms to document and support each interaction
• Providing a professional, positive customer experience

Benefits

• Paid training
• Competitive hourly pay
• Consistent schedule
• Company-provided equipment
• Supportive team environment
• Bonus opportunities
• Retention Bonus: $100–$200 VISA Gift Card (for meeting end-of-assignment expectations)
• Referral Bonus: $100 VISA Gift Card for each hired referral

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed