Temporary Contract Trainer
About The Position
We are seeking an experienced Temporary Contract Trainer to support DIRECTV Customer Service and Sales call center agents internationally during a high-volume training period. This role focuses on trainer preparation, practice, and live facilitation to support agent readiness and performance. The Trainer will deliver instructor-led training sessions, facilitate learning activities, and reinforce key customer service and sales concepts for frontline agents and as needed, team leaders within a call center environment. Training will emphasize practical application, confidence-building, and adherence to DIRECTV standards to ensure agents are prepared to effectively support customers on live calls. This is a temporary role with the potential for extension based on business needs and performance. The Trainer will partner closely with the Training and Education team to execute existing training content and support ongoing education initiatives, rather than develop new curriculum.
Requirements
- Previous experience in training, coaching, call center operations, sales, or customer service preferred
- Strong communication and presentation skills
- Comfortable facilitating training sessions and speaking in front of groups
- Ability to engage learners and lead interactive training activities
- Strong organizational and administrative skills
- Experience of creating or working with training materials such as PowerPoint presentations, and Word documents
- Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook)
- Ability to work independently and manage training schedules
- Positive attitude, professionalism, and strong interpersonal skills
- Willingness to travel domestically or internationally, if needed
- Must have a valid passport
Nice To Haves
- Bilingual or multilingual language skills are a plus
Responsibilities
- Deliver training sessions to agents and team leaders in virtual and/or in-person environments
- Facilitate group discussions, role plays, and training activities
- Reinforce training concepts through follow-up support, huddles, or coaching sessions
- Support implementation of training programs related to sales, customer service, products, or systems
- Partner with training leadership and site leadership to support training initiatives
- Track completion of training sessions as needed
- Provide feedback to the Training and Education team on agent performance, knowledge gaps, and training opportunities
- Support ongoing education initiatives such as micro-learnings, team huddles, and skill-building sessions
- Maintain professionalism and strong communication when working with agents, leadership, and clients
Benefits
- health care
- retirement
- vacation and other paid time off
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
