Temporary Cashier - NBU

North Coast Co op Careers•Arcata, CA

21h•Onsite

About The Position

The Temporary Cashier - NBU position is responsible for providing an exceptional shopping experience for all members, customers, and co-workers. This role involves efficiently and accurately processing customer transactions, maintaining a clean and organized store environment, and adhering to all safety and sanitation procedures. The cashier will also be involved in customer service, department operations, and potentially assisting in other departments as needed. This position requires a strong commitment to customer service, attention to detail, and the ability to work effectively in a fast-paced retail setting.

Requirements

Outstanding customer service skills, actively looks for ways to help customers.
Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener.
Strong attention to detail, time management, and organizational skills.
Ability to work on a variety of tasks simultaneously, prioritize while remaining flexible in a fast-paced environment.
Ability to understand and adhere to all organizational and department rules, policies, and procedures.
Works well independently but able to work closely and cooperatively with others.
Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives.
Disseminates ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner.
Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed.
Can accept feedback openly without defensiveness.
Accepts direction willingly and follows through with delegated tasks.
Willing to accept and adapt to change.
Analytical ability and proficiency in math.
Knowledge of the natural foods industry.
Maintain positive relationships with outside professionals and vendors.
Maintain confidentiality.
Ability to operate all equipment necessary to perform the job.
Stand and walk for extended periods of time.
Bend and stoop to grasp objects and climb ladders.
Bend and twist neck and waist, reach above and below shoulders and squat.
Bend and lift loads, not to exceed 75 pounds.
Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
Ability to work in moderate and loud noise environments.
Occasional job-related travel within Arcata and Eureka.

Nice To Haves

Experience in a retail environment.
Familiarity with natural foods or cooperative business models.

Responsibilities

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers.
Greet and interact with customers at the register, ensuring prompt, helpful, attentive, and authentically friendly service.
Seek opportunities to exceed customer expectations and enhance the customer experience.
Maintain an awareness of promotions and advertisements to share information with customers and co-workers.
Maintain a calm, friendly, and professional demeanor with all customers and co-workers.
Offer to bag groceries and proactively offer carry out assistance; assist customers with unloading/loading items into carts/baskets.
Investigate and respond to customer questions and requests promptly; escalate issues to supervisor as needed.
Efficiently and accurately process customer transactions following proper procedures, including handling various tenders and giving correct change.
Follow all cash handling policies and procedures, understanding and meeting expectations of the Cashier Accountability Policy.
Maintain a working knowledge of all register functions and procedures and Front End operations.
Accurately and efficiently balance cash drawer.
Answer phones, routing calls to appropriate staff and taking messages.
Process/create store charges and special orders.
Assist in keeping the store clean, orderly, and organized, including retrieving carts, cleaning floors and sidewalks, sweeping, dusting, facing products, emptying trash and recycling, and cleaning bathrooms.
Ensure smooth customer flow by assisting other cashiers in bagging and other duties to reduce customer wait time.
Assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes.
Participate in cross-training by helping to train others and learning job functions of other positions within the department.
Become familiar with products carried throughout all departments and their locations.
Organize tasks efficiently, prioritize, maintain focus, and stay productive.
Achieve established goals and expected results for the department.
Develop knowledge of the Co-op’s membership structure and be able to explain membership benefits.
Process new memberships.
Regularly check mailbox and/or email for important company communications and review posted memos.
Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings.
Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties as assigned.
Maintain a safe work environment according to all department procedures, Safety Manual, federal and state regulations.
Use personal protective equipment (PPE) as required for the position.
Understand and ensure safe use of equipment, safe lifting procedures, and proper ergonomics.
Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code.