Temporary Cashier - NBU

North Coast Co-op•Arcata, CA

17h•Onsite

About The Position

This temporary cashier position at North Coast Co-op focuses on providing an exceptional shopping experience for all members, customers, and co-workers. The role involves efficiently and accurately processing customer transactions, maintaining department operations, and ensuring a safe and clean work environment. The cashier will interact with customers at the register, model excellent customer service, and be knowledgeable about promotions and store offerings. Responsibilities extend to maintaining store cleanliness, assisting with phone calls, processing special orders, and participating in training and cross-training initiatives. A strong understanding of the Co-op's membership structure and products is also expected.

Requirements

Outstanding customer service skills, actively looks for ways to help customers.
Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener.
Strong attention to detail, time management, and organizational skills.
Ability to work on a variety of tasks simultaneously, prioritize while remaining flexible in a fast-paced environment.
Ability to understand and adhere to all organizational and department rules, policies, and procedures, including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines.
Works well independently but able to work closely and cooperatively with others.
Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives.
Disseminates ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner.
Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed.
Can accept feedback openly without defensiveness.
Accepts direction willingly and follows through with delegated tasks.
Willing to accept and adapt to change.
Analytical ability and proficiency in math.
Knowledge of the natural foods industry.
Maintain positive relationships with outside professionals and vendors.
Maintain confidentiality.
Ability to operate all equipment necessary to perform the job.

Responsibilities

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers.
Greet and interact with customers at the register; model, and ensure customers receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards.
Seek opportunities to exceed customer expectations and enhance the customer experience.
Maintain an awareness of promotions and advertisements in order to share information with customers and co-workers.
Maintain a calm, friendly, and professional demeanor with all customers and co-workers in all situations.
Offer to bag each customers’ groceries and proactively offer carry out assistance; assist customers with unloading/loading items into carts/baskets as needed.
Investigate and respond to customer questions and requests promptly; escalate issues to supervisor as needed.
Efficiently and accurately process customer transactions following proper procedures including but not limited to; use of tares, sales of alcoholic beverages, detection of counterfeit currency, use of PLUs and UPCs, entering correct department and prices, handling of all tenders and giving correct change.
Follow all cash handing policies and procedures; understand and meet expectations of the Cashier Accountability Policy, found in the Cashier Manual.
Maintain a working knowledge of all register functions and procedures and Front End operations.
Accurately and efficiently balance cash drawer.
Answer phones, routing calls to appropriate staff and taking messages as needed.
Process/create store charges and special orders.
Assist in keeping the store clean, orderly and organized, including but not limited to; retrieving carts and baskets, keeping floors, sidewalks and parking lot clear of debris, glass and spill clean-up’s, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as needed, and bathroom cleaning/restocking.
Ensure smooth customer flow; assist other cashiers in bagging and other duties as needed to reduce customer wait time.
As delegated by department supervisor, assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes in order to help new team members become proficient in specific areas and enable them to accomplish assigned tasks.
Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department.
Become familiar with the products we carry throughout all departments and where they are located throughout the store.
Organize tasks efficiently, prioritize, maintain focus, and stay productive.
Achieve established goals and expected results for the department.
Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficiently; process new memberships.
Regularly check mailbox and/or email for important company communications and review posted memos.
Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested.
Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned.
Maintain a safe work environment according to all department procedures, Safety Manual, federal and state regulations.
Use personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics.
Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code.