Temporary Assistant Site Coordinator, Tax Help Colorado

Mile High United Way•Denver, CO

2d•Onsite

About The Position

Mile High United Way is seeking a Temporary Assistant Site Coordinator for their Tax Help Colorado program. This role supports day-to-day operations at free tax preparation sites, ensuring accurate tax preparation, strong volunteer support, efficient service, and a welcoming client experience. The Assistant Site Coordinator works closely with Tax Help Colorado staff and IRS-certified volunteers to maintain safe, effective sites that meet IRS requirements. The program aims to help low- and middle-income Coloradans file accurate tax returns and receive all eligible deductions and credits through the Volunteer Income Tax Assistance Program (VITA) in partnership with the Internal Revenue Service (IRS).

Requirements

Excellent communication and client service skills, including attentive listening, calmness under pressure, and de-escalation.
Experience leading, coaching, or supporting volunteers or teams in a fast-paced environment.
Demonstrated commitment to serving low-income individuals and families and creating welcoming, trustworthy service environments.
Strong organizational and problem-solving skills, including time management, attention to detail, flexibility, and adaptability.
Comfort using Windows computers and web-based software applications, including coaching others through basic technical issues while maintaining strict client confidentiality.
High school diploma or equivalent required.
All Assistant Site Coordinators are required to complete tax preparation and site operations training during the onboarding period.
Successful completion of all certifications below is a requirement of employment: Volunteer Standards of Conduct, Intake/Interview and Quality Review, Advanced Tax, Site Coordinator.

Nice To Haves

Previous VITA or tax preparation experience
Multilingual skills

Responsibilities

Complete all required training and IRS certifications.
Support daily operations at assigned VITA sites, including client flow, volunteer coordination, and efficient service delivery.
Prepare and quality review tax returns to ensure accuracy and help clients receive all credits and services for which they are eligible.
Coach and support IRS-certified volunteers with tax law, tax preparation software, case management systems, and basic technical issues.
Provide exceptional client service and resolve or de-escalate tax preparation, operational, volunteer, and customer service issues.
Maintain compliance with tax law, confidentiality, security, and VITA Quality Site Requirements; support e-filing and rejected-return follow-up.
Ensure accurate and timely filing of all returns completed at the VITA site.
Assume final accountability for site decision-making in regard to scope of service, volunteer safety, and client experience.
Complete required site reporting, communicate with Tax Help Colorado staff, help sites meet service goals, and always escalate complex issues as appropriate.