Temp-Shift Supervisor-Navigation HUB Grave Sun-Thurs (86374)

HomeFirst•San Jose, CA

5d•$38 - $38•Onsite

About The Position

The Navigation Hub is a low-barrier, non-congregate, tent-based shelter site that will function as a triage location for single adults and couples over the age of 18. The Hub will be an initial service location when households are or will be relocated from encampments near City of San José waterways and neighborhoods before referral to other locations in the shelter system. The Hub will have low-barrier entrance and operate from a Housing First perspective, using trauma-informed Harm Reduction Principles that prioritize reduced harm from substance use over sobriety enforcement. The Navigation HUB consists of 48 regular and 8 ADA-accessible tents in a fenced setting where participants can access basic needs services including food, water, and showers, and case management services. The Navigation HUB will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services. The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment.

Requirements

AA degree (or the equivalent of 2 years of higher education) or three years of field experience in social services
Sensitivity to the needs of unhoused individuals
Experience working with the unhoused population
Willingness and ability to work with people from a variety of racial, cultural, and economic backgrounds with various lifestyles, sexual orientations ad of all ages and genders
Proven ability to develop client service or housing plans
Ability to work with people of diverse social backgrounds; strong interpersonal skills
Strong written and oral communication skills
Working knowledge of Microsoft applications, email, and the internet, and able to learn data entry using web-based database systems
High level of flexibility and ability to prioritize appropriately
Work effectively within a team
Strong sense of accountability
Strong customer service skills
Ability to multitask efficiently
Advocacy and case management skills
Knowledge of local social service resources/providers
Effective problem-solving skills
Demonstrate strong leadership skills
Excellent organizational skills and ability to complete tasks
Reliable; excellent punctuality and attendance for scheduled work shifts
Ability to work flexible hours, especially nights, weekends, and overnights.
Must be available by telephone, on-call, and as needed during the employee’s scheduled availability
Able to take the initiative and work independently and productively with minimal supervision
Ability to meet deadlines and complete multiple tasks in a timely manner
Ability to maintain professional conduct, attitude, and appearance at all times
Must be able to work under pressure, handle stressful situations, and maintain flexibility

Nice To Haves

Mental Health First Aid techniques

Responsibilities

Works collaboratively with Program Manager to ensure service delivery standards are met
Responsible for the care, safety, and supervision of program participants, guests, and staff
Implement and enforce Navigation HUB guidelines and Navigation HUB site rules by program participants
Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
Assist with interviewing, recruiting, and training staff
Ensure the minimum staffing requirements per shift are met
Participate in staff progressive discipline, including the development of Corrective Action Plans
Ensure incident reports are accurate and completed promptly
Welcome guests to the facility, including program participants, volunteers, staff, and community members
Ensure Resident Advocates document all services provided into HMIS within three business days
Provide supervision, job coaching, and support to staff
Meet with each staff individually regularly
Ensure rooms are booked and cleaned for workshop providers
Make timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting relevant staff/responding agencies
Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, credit repair, etc.
Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model
Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible
Create a tent inspection schedule and follow up an inspection schedule
Support with the treatment of participants' property before Move-In
Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after-hours emergency work is completed
Ensure tent, facility, and perimeter checks are completed
Ensure set-up and break-down for any special events or activities
Complete and file all paperwork promptly
Maintain professional conduct, attitude, and appearance
Communicate to and delegate tasks to the next shift Supervisor or Manager
Maintain confidentiality regarding clients, personnel, and other internal agency affairs
Conduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community
Maintain compliance with agency/Navigation HUB site policies and procedures
Provide socialization skills- empathetic listening, problem-solving, information and referral, mediation, crisis intervention
Committed to treating each Navigation HUB participant with respect and dignity
Demonstrated conflict resolution skills
Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public
Assist with office-related tasks as needed
Attend all mandatory meetings, workshops, and training
Perform other general duties as assigned