Navigation Supervisor

Keys to Change • Phoenix, AZ

1d • Onsite

About The Position

At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes. We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change. Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Requirements

• Minimum of 3 years’ experience in a social service or human service setting.
• Must be able to effectively communicate with participants from diverse backgrounds, including those who are experiencing mental health, substance use, traumatic, and medical barriers; and must model effective engagement strategies.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement.
• A sensitivity to cultural diversity, lifestyle differences is essential.
• Must have present fingerprint clearance card upon hire.

Nice To Haves

• Commitment to the mission and values of Keys to Change.

Responsibilities

• Provide support to the Navigation team staff by monitoring scheduling, directly training staff and providing solutions to client and staff dilemmas.
• Run monthly reports for each team following measures set by funders and agency compliance.
• Maintain, clean, and audit program data to ensure accuracy and service delivery.
• Host weekly inter-departmental case conference with manager maintaining accurate case management services by assigning caseloads, coordinating services, and ensuring staff engagement.
• Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma informed care, and national best practices.
• Update resources regularly to ensure accurate information distribution; maintain up to date fliers, forms, sign-up sheets, process changes, etc.
• Build and maintain relationships with agency staff and partners.
• Conduct weekly team meetings and regular performance interviews of staff providing coaching, feedback, and professional development.
• Ensure health and safety protocols are consistently upheld.
• Assist in resolving client complaints. Collects and delivers client grievances to Manager and Director when necessary.
• Attend regular meetings with team partner agencies.
• Maintains adherence to the Navigation and Keys to Change policies including those regarding work hours, break periods, payroll and benefits, attends yearly updates and any specific trainings established for their department and promptly reports any violations to their immediate Manager.
• Assist with special projects including training initiatives and cross-functional support.
• Other duties as assigned.

Benefits

• monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only)
• Paid Time Off
• 403b
• 8 Paid Holidays
• flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed