Teller - Main Office

TruPartner Credit Union•Cincinnati, OH

12d•Onsite

About The Position

TruPartner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious full-time Teller to conduct our members day-to-day transactions. Are you a positive person that flourishes with social interaction? Do you enjoy helping the community with quality customer service? Are you looking to join a team-oriented and top-industry company? If yes, keep reading! We provide great benefits and perks, including health, dental, vision, and prescription coverage. Life and disability insurance are at no cost to employees. We also offer immediate enrollment in our 401(k) plan, free parking, and an onsite gym available 24/7. We also offer a generous Paid Time Off (PTO) policy that includes 9 paid holidays, 24 hours/year of time off to volunteer, and 2 paid in-service days. We help you pay for school with tuition and student loan assistance. If this sounds like the right opportunity for you, apply today! ABOUT TRUPARTNER CREDIT UNION Our organization was founded in 1937 by Louise McCarren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime. Louise's goal was to help each person attain their personal economic goals. TruPartner has always believed in this philosophy of "people helping people". Now, we are leaders in the financial industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long-term needs. Our savings products pay dividends and our loan rates are very competitive with the market. Most of all, we love to give top-notch service to our 17,000+ member-owners. At TruPartner, we expect our employees to exemplify our core values of Collaborative, Respectful, Exceed expectations, Driven, Inclusive and Trustworthy. (CREDIT) TruPartner is filled with friendly, courteous, knowledgeable, and educated staff that offers a team-oriented and collaborative environment for everyone to succeed! Our very own CEO began her career as a teller - so the possibilities for career advancement are endless. A DAY IN THE LIFE OF A TELLER As a teller, you are valuable to the credit union for being the first point of contact with our in-branch members. With excellent communication, you answer questions and proactively help members choose the best solutions for their financial situation. You perform their transactions and you enjoy listening and empathizing with members to try to remedy any complaints in a calm and composed manner. Excellent organization and time management skills assist in the completion of reports and records, balancing daily transactions, attending meetings, and collaborating with other departments as needed. You get great satisfaction by offering exceptional service to our members that provides everyone enormous success.

Requirements

Previous customer service or related experience
Basic understanding of computers and technology
Strong communicator
Can stay calm under pressure
Strong communication skills
Able to quickly adapt and think critically to solve any problems that arise
Excellent organization and time management skills

Nice To Haves

Prior cash handling is a plus

Responsibilities

Conduct day-to-day transactions for members.
Answer member questions and proactively help them choose the best financial solutions.
Perform member transactions.
Listen and empathize with members to remedy complaints in a calm and composed manner.
Complete reports and records.
Balance daily transactions.
Attend meetings.
Collaborate with other departments as needed.
Offer exceptional service to members.