Teller

Ames National Corporation • Marshalltown, IA

20d • Onsite

About The Position

Serve as the initial contact between the customer and the bank. Responsible for assessing and handling customer’s account needs, obtaining and processing customer account information.

Requirements

• Previous cash handling and customer service experience preferred.
• Well organized, accurate and detail oriented.
• Ability to problem solve.
• Ability to exercise judgement.
• Ability to work under pressure and multi-task.
• Ability to work independently or in team environment.
• Excellent customer service and interpersonal skills with the ability to resolve challenging customer situations.
• Excellent verbal, non-verbal, and written communication skills.

Responsibilities

• Greet customers and answer phones, directing customers to the appropriate employee for assistance.
• Provide consistent delivery of customer service to maximize customer satisfaction and retention by providing accurate information, building rapport, and processing all transactions efficiently and accurately.
• Answer incoming phone calls, directly handle and/or research routine requests, questions, and concerns, or determine appropriate employee to transfer call to.
• Balance daily work, ATM, night drop, vault, and coin machine within given time frame and properly follow operation policies and procedures.
• Maintain knowledge of deposit accounts and digital banking services to better assist customers.
• Assist with deposit growth goals by expanding customer relationships through proactive activities, such as promoting products, services and events that may benefit the customer.
• Identify customers’ needs through effective listening skills, asking clarifying questions, and communicating opportunities to the customer, referring to other lines of business as appropriate.
• Assure confidentiality of customer information and adhere to all operational, security, risk and regulatory policies and procedures.
• Assist other departments with performing administrative tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed