Teller Sarasota City Center branch

Wells Fargo Bank•Sarasota, FL

1d•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network at the Sarasota City Center branch. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions, accurately processing transactions while providing a welcoming and reliable experience. The Teller is a primary point of contact for customers and represents the branch through attentive service, care, and attention to detail. The Teller builds foundational banking skills by learning about customers’ needs and introducing relevant products, services, and digital tools. The role includes identifying opportunities to support customers and connecting them with bankers for more detailed product conversations. The Teller works with branch teammates to support daily operations and deliver a consistent, high-quality customer experience. Wells Fargo provides training, coaching, and a team-based culture, and describes the role as a starting point for retail banking growth and career mobility. The position is located at 1819 Main St, Sarasota, FL 34236. The schedule will include Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to process transactions accurately across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Proven cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions quickly.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine service transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships and listen to understand customers’ everyday financial needs.
Connect customers with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, using sound judgment and managing risk in accordance with policies and controls.
Communicate clearly and use active listening to clarify needs and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
Follow applicable risk programs, policies, procedures, and compliance obligations; identify, escalate, and help remediate issues.