Teller (Kapolei)- Territorial Savings

Bank of Hope•Hanapepe, HI

1d•Onsite

About The Position

The Teller position at Territorial Savings focuses on delivering a welcoming and professional customer experience. Responsibilities include assisting customers with routine inquiries, educating them on bank products and services, and resolving basic concerns. The role involves accurately processing various customer transactions, maintaining a balanced cash drawer, and ensuring compliance with bank policies and regulations. Tellers also support branch operations, identify opportunities for cross-selling, and adhere to operational excellence standards, including security protocols and maintaining a clean workstation. Teamwork and professional development are key, with an emphasis on collaboration with branch team members and management to achieve goals and enhance job knowledge.

Requirements

Minimum Education Level: High School Diploma
Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
Ability to respond effectively to the most sensitive inquiries or customer complaints.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment.
Basic to Intermediate Computer/Systems Knowledge

Nice To Haves

Some experience in retail sales and customer service functions a plus.

Responsibilities

Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously.
Assist customers with routine inquiries related to accounts, transactions, and services, ensuring a positive banking experience.
Identify opportunities to educate customers on bank products and services, referring them to other team members when necessary.
Resolve basic customer concerns and escalate complex issues to the appropriate branch personnel.
Accurately and efficiently process customer transactions, including deposits, withdrawals, check cashing, loan payments, and money orders.
Maintain a balanced cash drawer by following established cash-handling procedures.
Ensure the accuracy and confidentiality of all transactions while complying with bank policies and regulations.
Support branch operations by assisting with tasks such as ATM balancing, night deposits, and safe deposit box access.
Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
Adhere to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols.
Monitor for and report any suspicious activity, helping to safeguard customer accounts and branch assets.
Maintain a clean and organized workstation, ensuring that all supplies and materials are stocked and ready for use.
Complete assigned administrative tasks, such as updating customer records and assisting with branch audits.
Collaborate with branch team members to ensure smooth daily operations and consistent service delivery.
Participate in training opportunities to enhance job knowledge and stay informed about banking products and services.
Support other branch functions as needed, including assisting with special projects or tasks during peak times.
Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.