Teller

Flagstar Bank•New York City, NY

1d•Onsite

About The Position

The Teller position at Flagstar Bank in Bronx, NY, involves providing excellent service to clients by assisting them with routine financial transactions daily, in accordance with all Bank policies and procedures. This role requires greeting and servicing clients, answering phones, providing account information, and directing clients for further assistance. Tellers are responsible for accurately and efficiently processing various client transactions, including deposits, withdrawals, check cashing, loan payments, issuing official checks and money orders, transfers, and general ledger entries, as well as completing CTRs. They must maintain an adequate cash supply, manage buying and selling cash from the vault within established limits, and balance cash on hand, transactions, and negotiable items daily. The role may also involve assisting with ATM and Night Depository processing. Tellers are expected to complete ongoing compliance and HR training, provide support for Private Client Groups, and may be asked to assist in alternate Financial Centers. Additionally, the position requires performing special projects and adhering to regulatory and compliance policies, standards, and applicable laws.

Requirements

Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
Minimum 1-year previous teller experience

Nice To Haves

Good mathematical aptitude to facilitate daily balancing
Strong interpersonal skills
Ability to enter numerical data on computer with speed and accuracy
Able to respond promptly to client needs, follow through & resolve issues in a pleasant & helpful manner
Customer service oriented
Detail oriented & ability to multi-task

Responsibilities

Greet and service clients in a friendly and courteous manner.
Answer phones.
Provide account information, answer client questions and direct clients appropriately for further assistance as needed.
Process client transactions, including but not limited to, cash and check deposits, withdrawals, check cashing, loan payments, issue official checks and money orders, transfers, general ledger entries, completion of CTRs, etc. accurately and efficiently.
Maintain an adequate cash supply at all times: buying from & selling to the vault as needed ensuring established drawer limits are not exceeded.
Balance cash on hand, transactions processed and negotiable items daily and ensure that totals prove to the figures on record in the computer.
May assist with retrieval and processing of ATM deposits and ATM Settlement.
May assist with retrieval and processing of deposits made to Night Depository.
Complete ongoing training as required Compliance, HR, etc.
Provide support for the Private Client Groups as needed.
May be asked to assist in alternate Financial Centers.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.