Teller

First Bank & Trust Co.•Waurika, OK

13d•Onsite

About The Position

This position is responsible for assisting customers with banking transactions such as deposits, withdrawals and inquiries regarding accounts. The Teller role involves receiving and paying money, processing loan payments, deposits, withdrawals, and inquiries. It also includes assisting customers with questions about products and services, balancing the cash drawer daily, and preparing it for the vault. The role provides backup for ATM balancing and maintenance, assists with opening and closing procedures, and manages vault operations. Additionally, the Teller is responsible for maintaining inventory of necessary stock for the Teller-Line and providing exceptional customer service. This role also involves backing up the FSR for deposits, greeting customers, answering calls for Loan Officers and other Financial Service Representatives, and backing up the vault teller. Customer account maintenance, such as printing temporary checks, processing check orders, stop payments, CIF changes, and fund transfers, is also a key responsibility. The Teller will assist Loan Officers with correspondence and projects, and market bank products by identifying customer needs. Adherence to all bank policies and procedures, attendance, punctuality, and effective cooperation with colleagues and supervisors are essential. Other duties as assigned by management are also part of the role.

Requirements

High school diploma or equivalent.
Proficient computer, 10 key, and typing skills.
Strong proficiency in pc applications.
Ability to recognize and meet the needs of customers.
Ability to maintain a high degree of confidentiality.
Strong verbal and written communication skills.
Strong interpersonal skills: able to work well with a wide range of people.
Strong computer skills.
Demonstrate dependability through good attendance and adherence to timelines and schedules.
Strong analytical skills.
Strong problem-solving skills.
Strong sense of customer service.

Nice To Haves

Training form Vocational or Technical school helpful.
Preferred minimum of 6 months to one year teller experience or cash handling.

Responsibilities

Receive and pay money including processing loan payments, deposits, withdrawals, and inquiries.
Assist customers with inquiries regarding products and services.
Balance currency, coin and checks in case drawer at the end of each day.
Straighten cash in drawer and prepare it for selling to the vault.
ATM balancing and maintenance backup.
Assist with closing and opening procedures & night vault.
Check and maintain all inventory of stock necessary to operate Teller-Line.
Provide exceptional customer service.
Assist other Team Members as needed.
Back up FSR for deposits as needed.
Greet customers entering the bank and direct customers to the appropriate area for assistance.
Answer calls for Loan Officers and other Financial Service Representative’s as needed.
Backup vault teller.
Assist customers with account maintenance including printing temporary checks, accepting check orders, processing stop payments, accepting customer information (CIF) changes, transferring funds, etc.
Assist Loan Officers with various correspondences and other projects as needed.
Market all bank products by determining customer needs from conversations or customer relationships such as Visa Merchant, Remote Deposit, Cash Management and Trust Investments.
Follow all bank policies and procedures.
Must be able to meet attendance and punctuality standards.
Effectively work and cooperate with supervisors, co-workers and customers.
Follow the direction of supervisor.
Other duties as assigned.
Perform other duties and projects as required by management.