Teller

Scenic Community Credit Union • Ooltewah, TN

9d • $35,360 - $39,520

About The Position

The Teller position involves processing a variety of member transactions, assisting members with opening new accounts, and providing outstanding member support. This role requires accuracy in posting transactions, examining checks, and completing member service forms. Tellers also handle inquiries about account information, credit union services, and assist members with website navigation. A key aspect of the role is identifying member needs and cross-selling credit union products and services. Additionally, Tellers are responsible for balancing daily transactions and cash drawer activity, adhering to cash handling policies, and promoting a member-focused culture. Collaboration with team members and performing additional duties as assigned are also part of the role.

Requirements

• Accuracy in posting routine transactions.
• Ability to examine checks for proper endorsements and negotiability.
• Proficiency in providing accurate receipts and transaction documentation.
• Skill in processing stop payments on share drafts, ACH transactions, and bill payments.
• Ability to provide account information, including balances, loan payoffs, and account history.
• Competence in completing member service forms accurately.
• Experience processing Shared Branching transactions.
• Ability to scan member checks through ITC and maintain proper records.
• Excellent member support skills through phone, email, and online chat.
• Professional and courteous communication skills.
• Ability to escalate issues when appropriate.
• Knowledge of credit union website navigation.
• Familiarity with branch locations, business hours, and contact information.
• Knowledge of dividend rates, deposit products, loans, and other credit union services.
• Ability to identify member needs and promote/cross-sell products and services.
• Accuracy and efficiency in balancing daily transactions and cash drawer activity.
• Adherence to established cash handling policies and drawer limits.
• Ability to support credit union initiatives and promote the credit union philosophy.
• Effective collaboration with team members.

Responsibilities

• Process a variety of member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier's checks, and money orders.
• Assist members with opening new accounts and verify member information through approved third-party services while ensuring membership eligibility requirements are met.
• Accurately post routine transactions and verify account ownership and authorization requirements.
• Examine checks for proper endorsements and negotiability and apply appropriate hold procedures when necessary.
• Provide members with accurate receipts and transaction documentation.
• Process stop payments on share drafts, ACH transactions, and bill payments.
• Provide account information, including balances, loan payoffs, account history, and other account-related inquiries.
• Complete member service forms accurately, including debit card orders and reloads, travel cards, card disputes, check orders, and card/check pickup requests.
• Process Shared Branching transactions and review supporting documentation for completeness and accuracy.
• Scan member checks through ITC and maintain proper records.
• Deliver outstanding member support through phone, email, and online chat channels.
• Respond professionally and courteously to member questions, concerns, and complaints, escalating issues when appropriate.
• Assist members with navigating the credit union website and provide information regarding branch locations, business hours, and contact information.
• Maintain knowledge of dividend rates, deposit products, loans, and other credit union services.
• Identify member needs and actively promote and cross-sell credit union products and services that provide value to members.
• Balance daily transactions and cash drawer activity accurately and efficiently while adhering to established cash handling policies and drawer limits.
• Support credit union initiatives and actively promote the credit union philosophy and member-focused culture.
• Collaborate effectively with team members to achieve organizational goals.
• Perform additional job-related duties as assigned by management.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed