Full-Time Teller

ChoiceOne Bank • Muskegon Heights, MI

5h • Onsite

About The Position

The function of a Teller is to play a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller, you will provide world-class customer service by handling transactions accurately and efficiently. Through your daily interactions with customers, you will discover opportunities to help grow ChoiceOne Bank and introduce customers to a banker.

Requirements

• High School or GED
• Effective written and oral communication skills
• Ability to interface with Internal and external stakeholders and community partners
• Group presentation skills
• Ability to assess strengths and weaknesses
• Pursues training and development opportunities
• Strives to continuously build knowledge and skills
• Shares expertise with others
• Demonstrates accuracy and thoroughness
• Monitors own work and the work of others to ensure quality
• Meets productivity standards
• Completes work in a timely manner
• Strives to increase productivity
• Works quickly and accurately
• Adapts to changes in the work environment
• Manages competing demands
• Able to deal with change, delays, or unexpected events
• Follows schedule consistently in a timely manner
• Limits absenteeism
• Ensures work responsibilities are covered when absent
• Arrives at meetings and appointment on time
• Is able to be flexible and adapt to changing schedules
• Follows instructions
• Responds to management direction
• Takes responsibility for own actions
• Keeps commitments
• Commits to reaching goals
• Completes tasks on times or notifies appropriate person with an alternate plan
• Undertakes self-development activities
• Takes independent actions and calculated risks
• Looks for and takes advantage of opportunities
• Asks for and offers help when needed

Nice To Haves

• Minimum of 6 months cash handling experience

Responsibilities

• Perform and follow the Bank’s policies, procedures, and customer service standards
• Operate teller window in accordance with bank policy, balancing daily
• Meet and exceed teller sale/referral goals
• Process cash and non-cash bank transactions accurately, efficiently, and with confidentiality
• Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
• Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to bankers.
• Perform other miscellaneous duties, including night deposits, ATM balancing and service, re-ordering and stocking supplies, answering phones, and other duties that may be required from time to time.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Be familiar with and comply with all federal and state banking regulations as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED