Part Time Teller - Lakeline

UFCU Main•Austin, TX

37d•Onsite

About The Position

Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed, Possibilities Reimagined, and Performance Excellence Rooted in Unwavering Integrity. Under direct supervision, a Part-Time Teller I must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and build member relationships by offering products that would benefit them. A Part-Time Teller I must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving and good judgment, effective communication, teamwork, and initiative. Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here. This person will be expected to work 5 hours, 4 days per week from 12 pm - 5 pm or 1 pm - 6 pm (depending on business needs), and every Saturday from 9:30 am - 2:30 pm. Since this shift includes every Saturday, this person will get one full day off during the week.

Requirements

High School Diploma or GED
Minimum of six (6) months of Teller or cash handling experience
Minimum of six (6) months of customer service experience
Minimum of six (6) months working in a team environment
Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification

Nice To Haves

English/Spanish bilingual
Bachelor’s Degree
Credit Union experience
General knowledge of applicable financial industry regulations
Military experience

Responsibilities

Greet members
Maintain branch appearance
Explain basic products and services
Identify product needs
Answer member questions
Resolve member issues
Process address, phone number, and email changes
Process check re-orders
Establish direct deposit
Assist with online and mobile banking
Perform other duties as assigned
Adhere to all company policies, procedures and business ethics codes
Complete required regulatory training as assigned
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation
Process transactions, mail deposits, night drop, and cash advances
Grant access to safe deposit box
Scan transit and on-us checks
Validate accuracy and process member checks
Place and communicate check holds
Print documents, including statements, temporary checks, and direct deposit forms