Teller (Member Services Representative I - Part Time - Maryville)

Ktvaecu•Maryville, TN

7d•Onsite

About The Position

The Knoxville TVA Employees Credit Union is seeking a service-minded individual to join their team as a part-time Teller (Member Services Representative I). This role is crucial in helping members grow financially and maintaining the high-quality service the credit union is known for. The position is located in Maryville and offers a schedule of Monday 8:45am - 5:30pm, Thursday 8:30am - 5:30pm, and Friday 8:45am - 6:30pm, with two Saturdays per quarter from 8:15am - 1:00pm. The credit union is a not-for-profit, Member-owned, and locally operated financial institution serving over 288,000 Members across 25 locations in East Tennessee. They offer a variety of accounts, loans, and investment services.

Requirements

Service-minded individual
Ability to maintain cash drawer or cash dispenser with minimal discrepancies.
Accurate, up-to-date knowledge of applicable federal and state laws and regulations.
Ability to work cooperatively with others.
Maintain regular and predictable attendance.

Nice To Haves

May serve as the branch Membership Officer or Security Specialist.
May review completed loans and/or titles to ensure accuracy.
Train to operate the vault and open/close the branch, as needed.
May open new membership accounts.
May process, close and disburse consumer loan applications.

Responsibilities

Greet and welcome members in a professional manner.
Provide prompt, efficient and accurate service in the processing of transactions.
Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy.
Maintain cash drawer or cash dispenser with minimal discrepancies.
Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations.
Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub-accounts and processing stop payments.
Respond to member requests, problems and complaints.
Answer member questions regarding account issues, products and services and perform account maintenance.
Review account information for restrictions and funds availability.
Provide member with information on account status.
Analyze and research account issues.
May serve as the branch Membership Officer or Security Specialist.
May review completed loans and/or titles to ensure accuracy.
Train to operate the vault and open/close the branch, as needed.
May open new membership accounts.
May process, close and disburse consumer loan applications.
Work as a productive and contributive team member of both the branch and Credit Union team to reach goals.
Each individual is responsible for contribution to the overall goals of the branch and the Credit Union.
Meet and exceed members’ expectations while maintaining quick and efficient service.
Follow Service Standards at all times.
Counsel members about Credit Union products and services based upon members’ needs.
Promote services based upon members’ needs.
Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.

Benefits

Paid training
Accrual of paid annual leave
Competitive pay
401(k) plan with an employer match
Professional development opportunities
Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
Potential pay increases through additional training opportunities
Opportunity to earn incentive pay

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