Teller - Part Time

Houston Federal Credit Union•Sugar Land, TX

12d•Onsite

About The Position

The Part Time Teller role is responsible for assisting members with their financial transactions, which includes paying and receiving cash and other negotiable instruments. The position involves welcoming members, providing routine information about services, and directing them to the appropriate departments. Essential functions include processing member transactions like deposits, withdrawals, and loan payments, selling money orders, gift cards, teller and cashier’s checks, and transferring funds between accounts. The Teller will also maintain and update member records accurately, balance their cash drawer daily, and process checks through the branch capture system. Additionally, they will assist members with account servicing needs, manage high-volume traffic efficiently in both lobby and drive-thru environments, and service ATM(s) and branch equipment. Miscellaneous tasks include typing, filing, computer input, and answering the telephone, with support for overall branch operations as needed.

Requirements

One month to twelve months of similar or related experience.
A high school education or GED.
Ten key calculator and computer keyboard by touch.
Good with detail to deal with numbers and names.
Qualities that are consistent with CORE Values: Integrity, Honesty, & Respect, Passion, Commitment & Enthusiasm, Seek Excellence in All We Do, Work Hard and Have Fun, Friendly Service and Superior Value.

Responsibilities

Receives and processes member financial transactions, including deposits, withdrawals and loan payments.
Sells money orders, gift cards, teller and cashier’s checks to members.
Transfers amounts from member accounts as directed.
Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
Maintains and updates member records accurately and efficiently, ensuring compliance with internal controls, regulatory requirements, and audit standards.
Balances cash drawer and daily transactions.
Processes checks through branch capture system daily.
Assists members with account servicing needs, including processing updates, maintenance requests, and general account related support in accordance with established policies and procedures.
Effectively manages high-volume member traffic in both lobby and drive-thru environments, maintaining accuracy, efficiency, and a high level of member service during peak periods.
Loads, balances, and services ATM(s) and branch equipment, including cash recyclers, cash counters and lobby coin machine, ensuring operational readiness and adherence to security and cash management procedures.
Performs a variety of miscellaneous tasks including typing, filing computer input and answering the telephone.
Supports overall branch operations by completing additional duties and responsibilities as assigned.
Provides friendly, professional, personal service to all members.
Balances daily in accordance with HFCU Teller Balancing Standards.
Strives for posting accuracy.
Processes checks through branch capture system accurately with minimal errors.
Meets or exceeds referral goals each month.
Troubleshoots and resolves members and internal inquiries in a timely, friendly and accurate manner.
Ensures that ATM(s) have adequate cash supplies and are balanced according to established procedures and assists with maintenance and problem solving.
Cross trains on other duties within area as requested.
Maintains a professional work environment and businesslike appearance.
Maintains a dependable record of attendance and timeliness.
Is responsible for compliance with all required regulations and policies, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations.