Teller Power Plant Branch

Wells Fargo•Hampton, VA

7d•$20 - $25•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network. In this customer-focused, front-line role, the Teller supports customers’ everyday banking needs through in-branch interactions, accurately completing transactions and providing a welcoming, reliable experience. The Teller is a primary point of contact for customers and represents the branch through attentive service and care. The role builds foundational banking skills by helping the Teller understand customers’ needs and introduce relevant products, services, and digital tools. The Teller identifies opportunities to support customers and connects them with a banker for more detailed product conversations. Working closely with branch teammates, the Teller helps maintain smooth daily operations and a consistent customer experience. Wells Fargo describes the position as a starting point for retail banking career growth, supported by training, coaching, and a team-based culture. The position is located at 104 Marketplace Dr., Hampton, VA 23666. The schedule will include Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, strong attention to detail, and ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions quickly.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or an appropriate team member.
Build relationships and actively listen to understand customers’ everyday financial needs.
Connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
Use communication and active listening to clarify customer needs and provide clear solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; identify and escalate issues and make sound risk decisions.