Teller

Community Trust Credit Union•Gurnee, IL

6d•Hybrid

About The Position

Community Trust Credit Union (CTCU) is looking for a Teller (Member Experience Representative I) with customer service and sales backgrounds to work full-time at our Grayslake branch. To help us provide the amazing service our members expect, we also require our employees to be available to work at either of our other locations, including Lake Villa, Grayslake, or Grand Hunt Center. We are looking for individuals, just like you, to be available Monday through Friday from 8:30am to 5:30pm and 8:30am to 1:30pm on Saturdays. Please note that Saturday availability is required for this position. Our full-time employees usually work about 38 to 40 hours per week.

Requirements

Able to communicate effectively via multiple channels (for example, in person, phone, written via email/chat, and video).
Ability to provide top notch service with every member interaction, including the ability to communicate promotions effectively.
Previous sales experience and proven success in this environment.
One to twelve months of similar or related experience.
A high school education or GED.
Ability to navigate/operate a PC in a Windows based system with ease.
Background check required.

Nice To Haves

Bilingual in Spanish and English is a great plus!

Responsibilities

Helping members with their in-person financial transactions, including handling cash and other negotiable instruments, while delivering service that aligns with credit union standards.
Manage the sales and service of all credit union products and services, with an emphasis on fostering relationships, enhancing member loyalty, and increasing wallet share.
Accurately handle financial transactions such as deposits, withdrawals, check cashing, and loan payments.
Issue money orders, redeem savings bonds, and process wire transfer requests.
Transfer funds between member accounts as instructed, ensuring adherence to credit union service standards.
Balance cash drawer, negotiables, and daily transactions.
Deliver outstanding member service by addressing inquiries, resolving issues, and assisting with financial needs. This includes, but is not limited to, opening and closing savings accounts and certificates of deposit, managing safe deposit box access, and processing check orders and stop payments.
Balance cash drawer, negotiables and daily transactions.
Promote and recommend credit union products and services to members.

Benefits

Paid Time Off
Generous Paid Time Off
Health Time
Personal/Birthday Day each year - eligible after first year of employment
Bereavement Time
Health/Medical - Eligible first of the month following one full month of employment
Medical insurance with HMO and PPO plans to choose from
Dental and Vision insurance
Flexible Spending Account
Short and long term disability insurance, life and AD&D insurance
Tuition Reimbursement - eligible after one full year of employment
401(k) Retirement Savings Plan - eligible to participate in after one full month of employment.
Matching Contributions after 1000 hours of service, 21 years of age and six months of employment.
Safe Harbor contributions (3% of compensation).