Teller (31616)

UK Credit Union•Lexington, KY

10d•Onsite

About The Position

As a Teller, you will be the first point of contact for our members, providing essential financial services and support. You will process transactions, assist with account inquiries, and educate members about credit union products that align with their financial needs. Your ability to provide exceptional service will directly contribute to member satisfaction and the success of our organization.

Requirements

High school diploma or equivalent required.
Six months of similar or related experience preferred.
Experience in customer service and cash handling preferred.
Strong customer service and communication skills.
Ability to accurately process financial transactions.
Proficiency in financial software and Microsoft Office applications.
Ability to multitask and manage time effectively.
Professionalism in all interactions.
Integrity in decision-making and compliance practices.
Commitment to teamwork and collaboration.
Accountability for meeting performance goals and deadlines.
Adaptability to changing policies and regulatory requirements.

Responsibilities

Provide account services to members in a friendly, professional, accurate, and timely manner.
Receive, process, and record financial transactions, including deposits, withdrawals, check cashing, and loan payments.
Handle night deposits, cashier’s checks, money orders, and savings bonds.
Follow transactional guidelines to safeguard our members and credit union while processing account-related requests.
Reconcile cash drawers by properly using cash handling equipment, following balancing procedures.
Securely maintain cash and currency supplies, counting and packaging currency and coins.
Process excess cash and mutilated currency following standard procedures.
Identify member needs and cross-sell credit union services, including loans, savings plans, and other financial products.
Refer members to Financial Services Officers or other specialists for additional product and service recommendations.
Ensure compliance with internal UKFCU policies, procedures, and board-established guidelines.
Adhere to federal, state, and local banking regulations.
Maintain confidentiality of member and employee information.
Assist in resolving member concerns, escalating issues when necessary.