Teller

PNC Bank • Crest Hill, IL

9h • Onsite

About The Position

As a Teller in PNC's Retail Banking organization, based in Crest Hill, Illinois, you will deliver customer experiences intended to support customers’ financial well-being and loyalty. You will process customer interactions, explain financial transaction alternatives, identify banking opportunities, and refer customers to appropriate branch staff. You will also engage with customers in the lobby, introduce relevant PNC products, and help customers use technology and other resources to manage transactions. The role applies product and procedural knowledge to resolve customer issues and follows policies and procedures with sound judgment. Teller and branch daily operations and maintenance transactions must be completed efficiently and accurately. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Prior experience is not required.
• Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
• A university or college degree, high school diploma, GED, or significant experience is typically not required for primary duties; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

• Deliver customer experiences that support financial well-being and customer loyalty while increasing share of wallet.
• Process a variety of customer interactions.
• Educate customers about alternatives for their financial interactions and options for managing transactions through technology, tools, and resources.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures and use sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options, subject to eligibility.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year, subject to eligibility.
• 9 occasional absence days each year, unless otherwise required by law, subject to eligibility.
• 15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.
• Incentive-eligible compensation based on company, business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed