Teller Southport Branch

Wells Fargo•Richmond, VA

1d•$20 - $25•Onsite

About The Position

Wells Fargo is hiring a Teller for its National Branch Network. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions. The Teller accurately completes transactions and provides a welcoming, reliable experience as a primary point of contact for branch customers. The position builds foundational banking skills by helping Tellers learn about customer needs and introduce relevant products, services, and digital tools. Tellers identify opportunities to assist customers and connect them with a banker for detailed product conversations. They work with branch teammates to support daily operations and deliver a consistent, high-quality customer experience. Wells Fargo provides training, coaching, and a team-based culture to support growth and career mobility. The role is based at the Southport Branch, 10831 Midlothian Turnpike, Richmond, Virginia 23235. The schedule includes Saturdays. The position is not eligible for visa sponsorship. The stated base pay range is $20.00–$25.00; employees may also be eligible for incentive opportunities.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to process transactions accurately across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills for working effectively with branch teammates.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and direct them to convenient banking options, including digital tools, self-service options, or an appropriate team member.
Build relationships and listen to understand customers’ everyday financial needs; connect them to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, using sound judgment and managing risk in accordance with policies and controls.
Communicate clearly and use active listening to clarify needs and provide straightforward solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as required.