Teller - Statesville

University Federal Credit Union • Statesville, NC

1d • Onsite

About The Position

The Teller is responsible for providing quality member service, accepting and accurately processing counter transactions and meeting established sales referral goals for Credit Union products. This role involves completing members' transactions with accuracy, timeliness, courtesy, confidentiality, and professionalism, meeting sales referral goals, and performing general account maintenance including opening and closing the branch, managing the cash drawer, and operating the cash dispense machine.

Requirements

• High school diploma or equivalent.
• Minimum of one year customer service experience required.
• Sales or referral experience with proven results.
• Honesty and integrity
• Basic knowledge of math.
• Working knowledge with ten-key calculator, computer keyboard and computer programs such as Microsoft Word, Outlook and Internet.
• Ability to interact with members in a positive, professional manner.
• Strong belief in and commitment to quality customer service.
• Ability to enjoy dealing with a wide variety of people.
• Ability to engage members in conversations to increase product penetration.
• Self-motivated with demonstrated referral skills.
• Problem Solving
• Drive for Results
• Time Management
• Dealing with Ambiguity
• Demonstrates Courage
• Interpersonal Savvy
• Customer Focus
• Integrity and Trust
• Self-Development
• Business Acumen
• Ability to analyze member accounts to determine needs.
• Understanding of banking regulations, Credit Union systems and procedures.
• Ability to work under pressure.
• Proven problem-solving abilities.
• Ability to concentrate in a multi-task environment.
• Ability to maintain a positive attitude and professional image.
• Capable of empathizing with members, being patient and caring.

Nice To Haves

• Minimum of one year cash handling preferred.
• Knowledge of Credit Union products and services.

Responsibilities

• Complete members' transactions at the teller window with accuracy, timeliness, courtesy, confidentiality and professionalism.
• Meet established sales referral goals as assigned by Branch Manager.
• Open and close the branch and perform general account maintenance.
• Maintain and balance cash drawer, operating cash dispense machine, buying and selling cash to the vault, verifying cash and keeping cash in an orderly manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED