Teller

Capital Credit Union•Little Chute, WI

7h•Onsite

About The Position

The Teller supports the Credit Union’s mission by assisting members in person, through drive-ups, and by telephone. The role provides information about Credit Union services, processes member transactions and requests, responds to concerns with an enthusiastic, service- and sales-oriented approach, and balances a cash drawer and daily work. The position may also take on additional branch duties, assist other departments or branches, help train new employees, and cross-train in Teller Supervisor and Member Services functions.

Requirements

Ability to read, write, and comprehend detailed and sometimes technical instructions, correspondence, and memos, and to perform basic arithmetic; normally acquired through completion of a high school education.
Ability to operate an online computer terminal, including the core computer system and email, a coin processing machine, and an adding machine; normally acquired through a basic course or one to three months of on-the-job experience.
Comprehensive knowledge of products, services, and procedures needed to process transactions, normally acquired through three to six months of on-the-job experience, including at least one month with the Credit Union.
Ability to concentrate and pay close attention to detail for over 90 percent of work time, closely examine documentation, and maintain a high degree of accuracy.
Analytical ability to research and resolve member problems and locate and correct cash and posting errors.
Interpersonal skills to deal effectively and efficiently with diverse members and employees in high-stress situations.
Communication and listening skills to effectively cross-sell Credit Union services.

Responsibilities

Assist members in person, through drive-ups, and by telephone, operating an online teller terminal to process deposits, withdrawals, loan payments, transfers, check cashing, coin processing, and account-information requests.
Process special member requests, including account research, stop payments, direct deposit, ACH, payroll deduction, wire transfers, and safe deposit boxes.
Build financial relationships with members through a consultative approach; discuss promotions and refer members to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, including arranging appointments.
Educate members about Home Banking, E-Services, and other products, and promote relevant Credit Union products and services based on member needs.
Balance the cash drawer and daily transactions according to the Teller Balancing Policy, seek recovery of errors, and notify affected members when appropriate.
Open and/or close the branch according to applicable procedures and policies.
Perform miscellaneous duties such as processing mail transactions and night deposits, verifying deposits, filing, and updating accounts.
Stay informed about procedural and policy changes by reading teller bulletins and memos and attending staff meetings.
May perform additional branch duties, including safe deposit box billings, vault balancing, supply ordering, and coin shipments.
May assist other departments or branches as needed and when time permits.
May assist in training new employees.
May cross-train in Teller Supervisor functions and Member Services and provide backup to those areas as needed.