Teller

Hills Bank • Cedar Rapids, IA

9d • Onsite

About The Position

The Teller position at Hills Bank offers a structured career path with comprehensive training, starting with foundational teller skills and progressing to more advanced areas. New Tellers will begin by shadowing experienced colleagues and then be shadowed themselves until they are confident in providing quality service. The role is full-time, averaging 40 hours per week, with a schedule of Monday through Friday, availability between 8:00 am and 5:45 pm, and one in two Saturdays from 8:15 am to 12:15 pm. The starting wage is $17.00/hr, with eligibility for a Spanish proficiency pay differential. Hills Bank emphasizes employee growth and community involvement.

Requirements

• Prefer a high school degree or equivalent.
• 1-2 years' experience in a related position, preferably in retail with cash handling responsibilities.
• Skills needed in a typical office environment, including computer skills.
• Utilization of office equipment.
• Dexterity to count money.
• Ability to lift 50 pounds.
• Must successfully complete all training and evaluation requirements in the Retail Teller Career Path necessary for transition from Teller 1 to Teller 2 to Teller 3.
• Participate in at least 3 bank sponsored or community events annually.

Responsibilities

• Service customers with the paying and receiving functions of the bank.
• Process a variety of customer savings, checking, and credit account transactions.
• Provide customer services such as sales of money orders.
• Provide a high level of customer service to bank customers requiring teller services.
• Refer customers to other bank departments for additional services.
• Balance daily and understand compliance regulations related to teller services.
• Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.
• Issue official checks, money orders, and bank checks.
• Process the redemption of bonds and help customers with additional services.
• Note and verify significant information as required by Bank policy and procedure.
• Ensure that Bank procedures are followed when processing transactions.
• Maintain favorable customer relations through proper handling of all collection and disbursement functions.
• Understand customer needs and bank products offered.
• Exercise discretion, good judgment and initiative regarding all customer contact, transaction processing, addressing inquiries and solving problems.
• Maintain confidentiality of customer account information.
• Open night deposit vault, log contents, distribute contents, and process all deposits and transactions using dual control.
• Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed.
• Understand and comply with related laws and compliance regulations (e.g., Bank Secrecy Act, privacy, funds availability policy).
• Receive and answer telephone inquiries from customers and internal staff regarding accounts.
• Assist Bank personnel with questions on account status, bank statements, charges, interest, etc.
• Maintain adequate working funds as required by Bank policy.
• Verify and balance assigned cash drawer daily with minimal cash variances.
• Assist supervisor in reconciling errors or discrepancies.
• Purchase working money supply from Assistant Branch Manager/Branch Manager as needed.
• Count and verify currency.
• Support the overall sales effort, including meeting direct sales goals for referrals.
• Identify customer's financial services needs and cross-sell services.
• Advise customers on promotional items and services.
• Give referrals to customer service on prospects/customers for potential sales based on life events.
• Give referrals to other departments like Commercial, Home Mortgage, and Trust and Wealth Management.
• Participate in bank-initiated retail product campaigns.
• Assist the office with special events and promotions.
• Be aware of overall bank product offerings to refer customers to appropriate departments.
• Utilize the bank's Customer Relationship Management (CRM) system.
• Adhere to customer service standards through the Voice of the Customer program.
• Participate in community activities.
• Perform other duties as assigned.

Benefits

• Comprehensive and competitive benefits package
• Spanish proficiency pay differential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED