Teller

First Bank Of The Lake•Osage Beach, MO

32d•Onsite

About The Position

A Teller serves as the face of First Bank of the Lake, providing exceptional customer service while processing financial transactions accurately and efficiently. This role plays a key part in building customer relationships and promoting banking products and services. Work Arrangement: This position is onsite in Osage Beach, MO May require working Saturdays or extended hours depending on branch needs.

Requirements

High school diploma or equivalent.
Strong commitment to delivering high-quality customer service.
Excellent communication and interpersonal skills, both in person and over the phone.
Effective time-management skills with the ability to multitask in a fast-paced environment.
Basic math proficiency and computer literacy, including familiarity with banking systems.
High level of accuracy, attention to detail, and efficiency in transaction processing.
Ability to identify customer needs and confidently recommend appropriate products and services.
Team-oriented mindset with the ability to work collaboratively and remain composed under pressure.
Strong sense of confidentiality and professionalism in handling sensitive information.
Standing for extended periods and working on a computer.
Must be able to lift up to 25 pounds at times.

Nice To Haves

Previous cash-handling experience is preferred.
Prior customer service in financial services, retail sales, or a goal-oriented environment preferred.

Responsibilities

Perform a wide range of account transactions in an organized, efficient, and secure manner, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and account openings/closures.
Deliver exceptional customer service by greeting clients, answering questions in person or by phone, and resolving routine issues promptly and professionally.
Identify customer needs and recommend appropriate banking products and services; refer customers to specialized bank personnel when necessary.
Accurately reconcile cash drawers at the end of each shift, including counting and packaging coins and currency, logging damaged currency, and ensuring all transactions are balanced.
Maintain detailed transaction records by logging cashier’s checks, preparing currency transaction reports, and documenting special services.
Ensure compliance with all bank policies, operational procedures, and security protocols by actively participating in control functions and adhering to regulatory standards.
Safeguard customer information and uphold confidentiality to maintain trust and protect bank operations.
Contribute to a positive team environment by supporting colleagues and completing related duties as assigned.
Must complete all required training, including Bank Secrecy Act/Anti-money Laundering training, suitable to their position within the bank.