Teller (Prattville)

MAX Credit Union•Prattville, GA

1d•$28,431 - $42,646•Onsite

About The Position

This role represents MAX Credit Union with professionalism and integrity, adhering to appearance, attendance, and service standards. The Teller responds to member inquiries about accounts and services, actively listening, asking questions, and providing clear, accurate information to support financial decisions. They strive to understand and meet member needs by identifying opportunities to educate and refer members to appropriate products, services, or internal experts. The Teller accepts and disburses deposits, payments, and withdrawals with precision, places holds, and verifies funds according to policy and regulatory requirements. They complete teller window functions and reconciliations for cash drawers and vaults, protect member information by adhering to security procedures and confidentiality protocols, and follow check acceptance policies, apply check holds, and report irregularities promptly. The Teller reviews and prepares daily transaction summaries, check batching, and other documentation accurately to support audit readiness and minimize errors. A member-first mindset is essential, along with upholding core values and building team member and customer relationships. All required training must be completed, and other duties as assigned will be performed.

Requirements

Professionalism and integrity
Adherence to appearance, attendance, and service standards
Active listening and thoughtful questioning skills
Ability to provide clear and accurate information
Understanding and meeting member needs
Identifying opportunities for education and referrals
Precision and professionalism in handling transactions
Ability to place holds and verify funds
Completion of teller window functions and reconciliations
Adherence to security procedures and confidentiality protocols
Following check acceptance policies and applying check holds
Prompt reporting of irregularities
Accuracy in preparing daily transaction summaries, check batching, and documentation
Member first mindset
Upholding core values
Building team member and customer relationships
Completion of all required training

Responsibilities

Represents MAX Credit Union with professionalism and integrity by consistently adhering to appearance, attendance, and service standards as outlined in the Personnel Policy Manual.
Responds to member inquiries regarding accounts and services; listens actively, asks thoughtful questions, and provides clear, accurate information to support informed financial decisions.
Strives to understand and meet each member's needs by identifying opportunities to educate and refer members to appropriate products, services, or internal experts when necessary.
Accepts and disburses deposits, payments, and withdrawals with precision and professionalism; places holds and verifies funds in accordance with policy and regulatory requirements.
Completes teller window functions and reconciliations for cash drawers and vaults.
Protects member information by adhering to security procedures and confidentiality protocols. Follows check acceptance policies, applies check holds, and reports irregularities promptly.
Reviews and prepares daily transaction summaries, check batching, and other documentation with accuracy to support audit readiness and minimize errors.
Maintains a member first mindset.
Upholds core values and builds team member and customer relationships.
Completes all training as required.
Performs other duties as assigned.