Teller - Trenton

Seacoast Bank Careers•Trenton, FL

3d•Onsite

About The Position

The Teller position at Seacoast Bank in Trenton is responsible for building relationships with customers, understanding their financial goals, and matching them with appropriate bank products and services. This role involves explaining products, asking for referrals, and embracing new technology. Tellers also process financial transactions accurately and efficiently, ensuring adherence to all bank policies, procedures, and regulatory requirements. They play a key role in customer service, problem resolution, and maintaining the security and integrity of branch operations. The position requires a flexible schedule, excellent communication skills, and proficiency with technology.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Exhibit consistent relationship building with customers.
Prepare for customer interactions and build rapport.
Utilize effective questioning techniques to understand customer financial goals.
Match customer needs to Seacoast Bank products and services.
Confidently explain Seacoast Bank products and services.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and communicate clearly and persuasively.
Respond promptly to customer needs and requests.
Seek out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk.
Embrace new technology and stay updated on industry changes.
Foster an environment that encourages idea generation and innovation.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork.
Collaborate with other associates within the branch and across the organization.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in the outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of customer-facing technology and enroll customers in self-service products/processes.
Process checks, cash, and negotiable instrument transactions adhering to bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively resolve customer concerns in a timely, professional, and positive manner.
Escalate issues to the next level of authority as needed.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and respond to management direction.
Solve problems in a timely and positive manner to retain customer relationships.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.