Teller Mountain Home

Wells Fargo•Mountain Home, ID

9d•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions, accurately processing transactions while providing a welcoming and reliable experience. As a primary point of contact, the Teller represents the branch through attentive service, accuracy, and care. The Teller builds foundational banking skills by learning about customers’ needs and introducing helpful products, services, and digital tools. The role identifies opportunities to support customers and connects them with the appropriate banker for detailed product conversations. Working closely with branch teammates, the Teller helps maintain smooth daily operations and a consistent, high-quality customer experience. Wells Fargo provides training and coaching, and the position offers exposure to retail banking and opportunities for career growth and mobility.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education.
Ability to work a schedule that includes Saturdays.
Not eligible for Visa sponsorship.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills to work effectively with branch teammates.
Organization and adaptability, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process customer transactions and provide a positive, reliable branch experience.
Process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships, listen to understand everyday financial needs, and connect customers with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, use sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly, listen actively, clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate complex issues to ensure timely resolution.
Follow applicable Wells Fargo risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.