Teller - Smoky Hill and Himalaya

PNC•Centennial, CO

2d•$33,000 - $55,000•Onsite

About The Position

As a Teller within PNC's retail organization, you will be based in Centennial, Colorado. You will deliver a customer experience focused on improving financial wellbeing and building customer loyalty while identifying opportunities to deepen customer relationships. You will process customer interactions, explain available alternatives for financial transactions, and make appropriate referrals to branch staff. The role also includes lobby engagement, educating customers about transaction-management options using technology and other resources, solving customer problems using product and procedural knowledge, and completing teller and branch operations accurately and efficiently while following policies and procedures.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, GED, or significant experience or product knowledge is typically required for primary duties at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.

Nice To Haves

Bilingual Spanish; Spanish speaking is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience aimed at improving customers’ financial wellbeing and loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers on alternatives for financial interactions.
Identify banking opportunities through customer conversations and refer customers to branch staff as appropriate.
Perform lobby engagement activities and position PNC products to meet customers’ needs.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.