Teller

APL Credit Union•North Laurel, MD

15d•$18 - $19•Onsite

About The Position

The Teller is responsible for providing a variety of member service functions involving the receiving and/or disbursing of funds. (i.e. checks and money orders.) Work involves constant and direct interactions with Credit Union members and potential members and requires the ability to accurately record information and communicate effectively. Work may be performed on the teller platform or at the drive-thru windows.

Requirements

High school diploma or GED required.
Six to twelve months related experience in customer service or retail environment is required.
Cash handling experience preferred.

Responsibilities

Act in accordance with the core values to assist in reaching APL Federal Credit Union’s mission and vision.
Answer member inquiries pertaining to teller transactions.
Provide exceptional customer service to current and prospective members.
Cash checks and disburse funds after verifying identification and/or signatures and sufficiency of funds to support withdrawals.
Process teller transaction for members including verifying currency, loan payments and advances, process money orders, bonds, quick change, official checks, and balancing cash drawers.
Adhere to credit union policies, operational controls, and regulatory procedures to ensure the safety and security of member and credit union assets.
Operate teller drawer and cash machines while accurately recording amounts received.
Prepare BSA reports for necessary transactions utilizing the appropriate system.
Daily opens and closes teller drawer, accounts for cash assigned, received, and disbursed. Accurately balances to teller terminal close report and remits daily work for disposition.
Audit completed member applications.
ATM/CDM servicing and troubleshooting equipment.
Assist members with accessing their safe deposit box.
Perform administrative tasks such as filing, answering telephones, preparation of daily cash letters, branch balancing, processes mail, and assists employees in other departments.
Process mobile deposits and return mail. (Campus Branch)
Perform other duties as assigned.
Prepare monthly Teller productivity reports and distribute accordingly.
Maintain supplies of all materials used in the teller and lobby area(s) and inform designated personnel of any purchases necessary. Assure proper housekeeping of work area within the department is carried out.