Teller

Community Trust Credit Union • Gurnee, IL

13d • $17 - $20 • Hybrid

About The Position

Community Trust Credit Union (CTCU) is looking for a Teller (Member Experience Representative I) with customer service and sales backgrounds to work full-time at our Grayslake branch. This role involves helping members with their in-person financial transactions, including handling cash and other negotiable instruments, while delivering service that aligns with credit union standards. The position also requires managing the sales and service of all credit union products and services, with an emphasis on fostering relationships, enhancing member loyalty, and increasing wallet share. Employees are expected to be available to work at any of CTCU's locations, including Lake Villa, Grayslake, or Grand Hunt Center.

Requirements

• Able to communicate effectively via multiple channels (in person, phone, written via email/chat, and video).
• Ability to provide top notch service with every member interaction, including the ability to communicate promotions effectively.
• Previous sales experience and proven success in this environment.
• One to twelve months of similar or related experience.
• A high school education or GED.
• Ability to navigate/operate a PC in a Windows based system with ease.
• Availability to work Monday through Friday from 8:30 am to 5:30 pm and Saturdays from 8:30 am to 1:30 pm.
• Willingness to work at any of the CTCU locations (Lake Villa, Grayslake, or Grand Hunt Center).

Nice To Haves

• Bilingual in Spanish and English is a great plus!

Responsibilities

• Accurately handle financial transactions such as deposits, withdrawals, check cashing, and loan payments.
• Issue money orders, redeem savings bonds, and process wire transfer requests.
• Transfer funds between member accounts as instructed, ensuring adherence to credit union service standards.
• Balance cash drawer, negotiables, and daily transactions.
• Deliver outstanding member service by addressing inquiries, resolving issues, and assisting with financial needs.
• Open and close savings accounts and certificates of deposit.
• Manage safe deposit box access.
• Process check orders and stop payments.
• Promote and recommend credit union products and services to members.

Benefits

• Paid Time Off
• Generous Paid Time Off
• Health Time
• Personal/Birthday Day each year - eligible after first year of employment
• Bereavement Time
• Health/Medical insurance with HMO and PPO plans
• Dental insurance
• Vision insurance
• Flexible Spending Account
• Short and long term disability insurance
• Life and AD&D insurance
• Tuition Reimbursement - eligible after one full year of employment
• 401(k) Retirement Savings Plan
• Matching Contributions to 401(k)
• Safe Harbor contributions to 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED