Teller

Indiana Members Credit Union•Muncie, IN

6h•$18 - $19•Onsite

About The Position

As a Teller at Indiana Members Credit Union, you will serve as a primary point of contact for members and help provide a positive, efficient banking experience. You will process financial transactions accurately and securely, maintain cash-handling integrity, and follow regulatory compliance standards. You will also identify members’ needs and provide information about credit union products and services to support member satisfaction and retention. The position is based in a retail branch. It requires attention to detail, communication and customer service skills, basic computer and technology skills, and the ability to maintain confidentiality. Previous cash-handling and customer service experience, along with a high school diploma, GED, or equivalent, is required. Travel is minimal to none.

Requirements

High school diploma, GED, or equivalent.
Previous cash-handling and customer service experience.
Fluency in English.
Basic computer and technology skills.
Attention to detail, adaptability, flexibility, and organizational skills.
Excellent interpersonal and customer service skills.
Honesty, accountability, and the ability to maintain confidentiality.
Ability to use the core system, CRM, and imaging systems after training is completed.

Responsibilities

Process member transactions, including deposits, withdrawals, loan and credit card cash advances, payments, money orders, cashier checks, and corporate checks.
Cross-sell products, update member accounts, and address member problems and complaints.
Process wire transfers and complete payroll deduction and direct deposit forms.
Access safe deposit boxes when applicable.
Handle and maintain the security of large amounts of cash.
Communicate with back-office departments for assistance and member requests.
Open and close accounts and certificates.
Create or order ATM and debit cards for members.
Process stop payments and print member statements and account histories.
Perform remote capture of checks.
Balance the cash drawer daily.
Assist with night deposits and ATM deposits.
Perform other branch duties, including counting cash deliveries, balancing the ATM, filing, keeping the teller area and branch clean and organized, assisting with end-of-day duties, and stocking the lobby with supplies.