Teller

Cornerstone Community Bank•Owensboro, KY

12d•Onsite

About The Position

Cornerstone Community Bank is seeking a friendly, detail-oriented bank teller to join our team. Our tellers will be the most frequent point of contact with our customers. The ideal candidate would be someone who enjoys working together with a team, an individual who can bring a positive attitude to every interaction and who understands that precision is vital to a bank’s safety and soundness. The candidate should have a passion for helping others, strong communication skills, and a commitment to building lasting relationships within our community.

Requirements

High school diploma or equivalent required
2-3 years of customer service experience, preferably in banking, financial services or retail
Genuine desire to exceed customer expectations while identifying issues and finding solutions independently
Commitment to confidentiality and ethical standards
Strong mathematical and cash handling skills with high attention to detail and accuracy
Proficiency with computer systems and ability to learn banking software systems
Ability to work flexible hours, including occasional Saturdays
A level of comfort in wearing multiple hats as we grow

Nice To Haves

Associate’s or Bachelor’s degree in Business, Finance or related field
Previous teller or banking experience

Responsibilities

Greet customers warmly and professionally while providing prompt, courteous service in person, over the phone and via digital channels
Handle deposits, withdrawals, transfers and loan payments with a high degree of accuracy
Resolve customer inquiries, concerns and complaints in a professional and timely manner
Maintain current knowledge of bank policies, procedures and compliance requirements
Participate in community events and initiatives to strengthen the Bank’s local presence
Efficiently utilize Jack Henry teller software to process transactions and research customer information in a timely manner
Identify and report suspicious activity or potential fraud to protect the bank and its customers
Maintain knowledge of banking products and services offered to help answer customer questions
Balance cash drawer daily and ensure all transactions comply with security and regulatory guidelines
Process a variety of banking transactions including deposits, withdrawals, payments and transfers with accuracy
Maintain and balance the Bank’s main cash vault (or willingness to learn)
Ensure vault cash balances daily and investigate discrepancies
Identify customer needs and contribute to the Bank’s overall profitability by recommending appropriate banking products and services
Handle cashier checks, money orders and related negotiable instruments
Verify customer identification and ensure compliance with banking regulations
Attend occasional product and safety training for the bank