Part-Time Teller (25 hours per week) - Stuart Main

Seacoast Bank•Stuart, FL

2d•Onsite

About The Position

This is a part-time Teller position requiring 25 hours per week. The role focuses on relationship building with customers, understanding their financial goals, and matching them with Seacoast Bank products and services. It also involves processing financial transactions, ensuring adherence to bank policies and regulations, and maintaining a high level of customer service. The position requires flexibility in scheduling, including weekends and occasional non-operational hours. Excellent communication, interpersonal skills, and PC proficiency are essential.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Prepare for various customer interactions and build rapport.
Effectively utilize and document open and closed-ended questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services.
Confidently and proficiently explain Seacoast Bank products and services to customers.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests for service.
Seek out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and remain up to date on industry changes.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of customer-facing technology and assist customers with self-service products/processes.
Process checks, cash, and the sale of negotiable instrument transactions adhering to bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively help resolve customer concerns in a timely, professional, and positive manner, escalating issues as needed.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and solve problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.